This article will help with the bulk upload process by which you can save your time and efforts in creating the retrieval request. As it is a tedious process to have the request raised for the item to be retrieved from the individual selection process, we have introduced the bulk upload which can help you raise a request with simple steps from the seller lab.
How to raise this request:
The seller can raise the bulk upload request by just following the given steps.
Step 1: Go on the Seller Lab navigation bar, and click on fulfillment and click on Returns.
Step 2: Click on the button "create a return request".
Step 3: Now select the WH from where you want to retrieve the stock either sort warehouse (DXB05) or non-sort warehouse (DXB07)
Step 4: Select the option "ship to my address" and select the address where you want the items to be delivered back and click on continue and confirm.
Step 5: Now select Import excel and once you bring your pointer on download report button it gives you two options either to download the Inventory report to retrieve the available salable inventory from our fulfilment center or to download the Aging report to retrieve the stock stored in the the warehouse for more than 6 month.
Step 6: In the exported file just fill in the details of the requested quantity and make sure it should be less than or equal to the saleable quantity or else the flow gives an error in upload.
Step 7: Upload the file and once the file is successfully update you get an green tick with success message
However, incase there is some error in the sheet it gives you an error as shown in the screenshot below and also offers a method to download the file to check the error.
Step 8: Once you get a success message click on continue, review the request and place the order. You will get a confirmation message that the request is raised.
Step 9: Review you request and place the order
Once the request is submitted you will get a success message and you can track your request by clicking on the track request option
List of errors and its solutions
|
Error code |
Reason |
Action |
Example |
|
Pbarcode has some issue in warehouse. |
This error will come if the partner barcode, provided in the downloaded file, is edited. |
Please do not change the barcode column provided in the download file. |
Pbarcode 1222222 has some issue wh DXB01 |
|
File uploaded has some errors, Please check the required columns are there |
This error comes when the import file has 0 qty uploaded for all pbarcodes or some issue in the required headers, etc. |
Please upload the file correctly. |
File uploaded has some errors, Please check the required columns are there |
|
P-barcode has 0 qty in warehouse. |
This error comes when the p-barcode has 0 saleable qty in the selected warehouse. |
Please request the barcode which has >0 saleable quantity. |
P-barcode 1234 has 0 qty in warehouse DXB05 |
|
Missing partner barcode(s) in the uploaded file |
This error comes when p-barcode(s) is/are not present in the import file. |
Please do not delete the barcode(s) provided. |
Missing partner barcode(s) in the uploaded file |
|
Incorrect partner barcode in the uploaded file |
When the p-barcode added in file does not belong to the id_partner |
Please enter p-barcode belonging to the id_partner |
|
|
Missing partner id in the uploaded file |
This error comes when partner id is not present in the import file. |
Please do not delete the partner id provided. |
missing partner id in the uploaded file |
|
Missing country code in the uploaded file |
This error comes when country code is not present in the import file. |
Please do not delete the country code provided. |
missing country code in the uploaded file |
|
missing warehouse country code in the uploaded file |
This error comes when warehouse country code is not present in the import file. |
Please do not delete the warehouse country code provided. |
missing warehouse country code in the uploaded file |
|
missing return request nr. in the uploaded file |
This error comes when the return request number is not present in the import file. |
Please do not delete the return request number provided. |
missing return request nr. in the uploaded file |
|
incorrect format of saleable quantity in the uploaded file |
This error comes when the saleable qty provide is not integer. |
Please do not change the saleable qty provided. |
Saleable-Qty should be an integer. |
|
incorrect format of requested quantity in the uploaded file |
This error comes when the requested qty added is not integer. |
Please enter the requested qty which is an integer. |
Requested-Qty should be an integer. |
|
Re-upload the file with correct warehouse code |
This error comes when the warehouse code is changed in the downloaded file. |
Please do not change the warehouse code provided. |
|
|
Max request quantity limit (20k) reached |
This error comes when the total requested qty (in one request) is greater than 20k. |
Please raise the qty within the maximum limit of 20k. |
Total requested_qty per request cannot be greater than 20k. |
That's It!
Got any question
Drop us an email atseller@noon.com