This Fulfilled by Partner (FBP) service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the parties.
Starting July 1st, 2023 the following fees will apply to your Fulfilled by Partner (FBP) items or orders, depending on the fee.
Note:
- All fees are exclusive of VAT.
- All fees are be charged per unit, except for Direct Ship fees.
- The Direct Ship fee is charged to each shipment based on the shipment's dimensions
and the volumetric weight or the physical weight, which ever is higher.
I. Default Fees
Default fees are automatically charged to sellers for every sale at noon.
Direct Ship Fee
We shall charge the below Direct Ship fees based on the shipment's dimension and the volumetric or the physical weight of the shipment, which ever is higher. To understand the calculation of Direct ship fees please click here. The below Direct Ship fees will be applied as per shipment's weight:
Note:
The Drop off fee is applicable if sellers opt in for the item “drop off” option.
Sellers will have to drop off their items in their nearest noon hub.
Access the UAE drop off locations map here.
Click to download the Direct Ship Fee Calculator |
| Size tier | Weight Slab | Pickup fee per shipment (AED) | Drop off fee per shipment (AED) |
| Standard Parcel | <=0.25 kg | 14.0 | 12.0 |
| >0.25 kg & <=0.50 kg | 14.5 | 12.5 | |
| >0.50 kg & <=1.0 kg | 15.0 | 13.0 | |
| >1.0 kg & <=1.5 kg | 15.5 | 13.5 | |
| >1.5 kg & <=2.0 kg | 16.0 | 14.0 | |
| >2.0 kg & <=3.0 kg | 17.5 | 15.5 | |
| Each additional 1kg till 12 Kg | Additional 1 AED per Kg | Additional 1 AED per Kg | |
|
Oversize Parcel |
<=1.0 kg | 18.5 | 16.5 |
| >1.0 kg & <=2.0 kg | 19.5 | 17.5 | |
| Each additional 1 kg till 10 kg | Additional 1 AED per Kg | Additional 1 AED per Kg | |
| >10 kg & <=15 kg | 32.0 | 30.0 | |
| >15 kg & <=20 kg | 36.0 | 34.0 | |
| >20 kg & <=25 kg | 40.0 | 38.0 | |
| >25 kg & <=30 kg | 44.0 | 42.0 | |
| >30 kg | Additional 1 AED per Kg | Additional 1 AED per Kg |
Shipping fee
Sellers will receive a reimbursement for the shipping fee collected from the customer, up to a maximum of 10 AED per order, after the delivery is completed. The shipping fee is tier-based, which is determined by the value of the order.
Note:
The fee applies on the basis of total order value per seller. If customer
order is worth 150 AED and it contains items from 2 different seller each
worth of 75 AED, each seller can charge 10 AED shipping fee to the customer
as the total order value from individual seller is less than 100 AED.
| Order Value range | Shipping fee charge (AED) |
| <100 AED | 10 |
| 100-500 AED | 5 |
| >500 AED | 0 |
Referral fees
For each sold product, we shall charge a referral fees based on the selling price and the product category as detailed in the below table. The referral fees are exclusive of VAT.
Note:
CPO: Certified Pre-Owned
| Referral fees | |||
| Product Family | Product Type | Grade/Generation | Referral fees Percentage of Sale Price |
| mobiles | Mobiles & Tablets | unopened/CPO | 5.00% |
| mobiles | Mobiles & Tablets | Renewed / Refurbished | 10.00% |
| laptops | Laptops | unopened/CPO | 8.00% |
| laptops | Laptops | Renewed / Refurbished | 11.00% |
| camera | Cameras | unopened/CPO | 8.00% |
| camera | Cameras | Renewed / Refurbished | 10.00% |
| audio_video | Audio & Video | unopened/CPO | 6.00% |
| audio_video | Audio & Video | Renewed / Refurbished | 8.00% |
| wearables | Wearables | unopened/CPO | 7.00% |
| wearables | Wearables | Renewed / Refurbished | 10.00% |
| mobile_accessories | Other Accessories | unopened/CPO | 12.00% |
| mobile_accessories | Other Accessories | Renewed / Refurbished | 15.00% |
| vg_Accessories | Software & Accessories | unopened/CPO | 12.00% |
| vg_Accessories | Software & Accessories | Renewed / Refurbished | 14.50% |
| vg_consoles | Consoles | unopened/CPO | 7.00% |
| vg_consoles | Consoles | Renewed / Refurbished | 9.50% |
II. Circumstantial fees
Circumstantial fees are fees that apply, or are reversed in a variety of irregular scenarios that may take place while selling your products on noon. They are deducted at the end, or at the beginning of the month whenever applicable. You can find these fees in your payments page in Seller Lab, in the Statements tab.
| Fees name | Fee description |
| Cancellation fees (CNCL) | A charge for seller-initiated order cancellations for FBP customer orders. |
| Warranty (WNTY) | A charge for warranty claims made by the customers which the seller couldn’t fulfill as per the local laws and noon’s policies. For warranty policy click here and warranty requirement click here |
| Alternate Seller Fulfillment Fee (ALTF) | When a seller cancels an order, noon will try to procure the item from another seller to ensure our customer receives the product they ordered. This charge applies to the seller who cancelled the order to cover the price difference in case the price of the procured item is higher. |
| Retention Penalty Fee (RETP) | The Retention Penalty Fee (RETP) is charged to the seller to compensate our customers in case they experience any grievances due to non-adherence to local laws and our policies. Such grievances can be as a result of, but not limited to: Cancelling/delaying/not delivering orders. Fulfilling orders using items that have missing parts, or that are fake, damaged, defective, used, expired, not matching your listed product on the website. |
| Miscellaneous fees (MISC) | An amount charged to the seller for any irregular occurrences that they may cause, which engender grievances to our customers, or/and are against the local laws and noon policies, such as counterfeit penalties. |
Order Cancellation Fee Breakdown
We shall charge the below order cancellation fee for all orders cancelled by the seller. The order cancellation fee is exclusive of VAT.
| Cancellation Fee | |||
| Product Family | Product Type | Grade/Generation | Cancellation Fee |
| mobiles | Mobiles & Tablets | unopened/CPO | 5.00% |
| mobiles | Mobiles & Tablets | Renewed / Refurbished | 10.00% |
| laptops | Laptops | unopened/CPO | 8.00% |
| laptops | Laptops | Renewed / Refurbished | 11.00% |
| camera | Cameras | unopened/CPO | 8.00% |
| camera | Cameras | Renewed / Refurbished | 10.00% |
| audio_video | Audio & Video | unopened/CPO | 6.00% |
| audio_video | Audio & Video | Renewed / Refurbished | 8.00% |
| wearables | Wearables | unopened/CPO | 7.00% |
| wearables | Wearables | Renewed / Refurbished | 10.00% |
| mobile_accessories | Other Accessories | unopened/CPO | 12.00% |
| mobile_accessories | Other Accessories | Renewed / Refurbished | 15.00% |
| vg_Accessories | Software & Accessories | unopened/CPO | 12.00% |
| vg_Accessories | Software & Accessories | Renewed / Refurbished | 14.50% |
| vg_consoles | Consoles | unopened/CPO | 7.00% |
| vg_consoles | Consoles | Renewed / Refurbished | 9.50% |
That’s it!
Got more questions?
Contact us at seller@noon.com