At noon we always aim to provide a world-class shopping experience to our customers. A lot of efforts are focused on monitoring the quality of the service and the products we provide them, and as our partner, we rely on you to fulfill our customers' orders by providing them authentic, high quality products in a pristine condition.
As a seller you are required to always comply with noon's packing guidelines. This article details the process of the quality assurance process that is performed on each product you send for fulfillment.
What are the quality assurance requirements?
It's crucial to always ensure that the below conditions are met while packing and preparing your products for fulfillment.
- Correct brand
- Correct model
- Correct color
- Correct size
- Correct barcode
- Intact and sealed external packaging
While managing your orders on the Direct Ship app, you'll be requested to take a picture of the item. It's very important to take a picture of the item in its original packaging before you pack it in the noon box/bag. If your item is in bad condition, unauthentic, or doesn't match your listed item that the customer ordered, then your product will not pass the quality assurance process.
The below section provides details and examples of common mistakes that are made while preparing your products for fulfillment.
Wrong brand/content: customers should always be provided the product that they ordered. Sending a replacement is not allowed. If you ran out of stock and can't fulfill the order, it is best to cancel it or inform seller support.
Wrong model: packing the wrong model of an item implies changes in its configuration, size, or other properties. Therefore, the item won't match the one that the customer ordered, and won't pass the quality check.
Damaged Packing: products that are sent for fulfillment should always be in a perfect condition without any tears, dents, dirt, etc.
Damaged Seal: a sealed product is an assurance that the product hasn't been previously opened or used. It's crucial to always ensure the seals of your products are intact before your send them for fulfillment.
For any Quality Check failure, terms and conditions will be applied.
Click here for more information about warehouse rating
How can I capture images on the Direct Ship app?
While managing your orders on the Direct Ship app, you'll be requested to take pictures of items that have a camera icon next to them.
- Click the Camera icon to take images of the item before packing them.
- Tap Capture Item Images.
- Add a caption to mention important product details.
- Click Submit.
- Once done, tap Confirm.
Note: Without capturing the image, you will not be able to proceed further
in scanning the AWB number
Common mistakes while capturing the images
The below table lists the most common mistakes made while capturing the images:
| Do's | Don'ts |
| Ensure that there is enough light to take pictures so that they are clear | Images of the AWB number or QR code label |
| Take snaps of all sides of the item | Images of the noon box/bag |
| Take a picture of the serial number if the product is of high value | Images of irrelevant item apart |
| Take a picture of the product inside its original packaging | Blurred and distorted images |
| Take a picture of the product description that's available on the packaging | Images where the item isn't the main focus |
| Upload up to 6 photos for more accuracy |
Expiration date should be captured in a clear photo as a part of
the audit process for all the items that are having a shelf life.
- You can find below samples for right and wrong images uploaded.
- Right images uploaded
- Right image uploaded when there is an expiration date/a shelf life for an item.
- Wrong images uploaded
For more information about the packing guidelines for direct ship click here
That's it!
Got any more questions?
Contact us on seller@noon.com.