Partners who choose to sell their products on noon by employing cross-dock FBP have two ways to retrieve their undelivered, returned, and graded items as well as those that didn't pass the quality check. Below is the detailed process to follow depending on the RTV (Return to Vendor) retrieval mode that they use; either delivery to their returns default warehouse, or pick-up from a noon hub.
The following process will be applicable to both, currently pending and all future FBP RTVs (as described above) starting August 1st, 2020.
The cross-dock operations model will be discontinued by the third quarter of 2022
Highlights:
- Acceptance of FBP RTV is required to raise any dispute.
- All return RTVs (graded RTV Shipments) will be delivered to the return warehouse.
- FBP RTV shipments of Partners on ASN drop off will have to be picked up from noon hubs. FBP RTV shipments of Partners on ASN pick up will be delivered to their returns warehouse.
- noon will confiscate FBP RTV items in the below circumstances and they won't be eligible for payment or dispute:
- FBP RTV shipments that are not collected from our hubs within the timeframe of ten (10) business days from the ready for collection notification*
- FBP RTV shipments requested for delivery by the partner, and which they reject, or fail to receive for any reason at the time of retrieval**
*What is the RTV Shipment Pick-up Process?
noon will notify the partner when their FBP RTV shipment is ready for collection, and the partner will have to collect their items from a noon hub within ten (10) business days from the date they've been notified. If the partner is unable to collect their shipment, they have to request noon to deliver their inventory (for a fee) within five (5) business days from the day they received the ready for collection notification.
Note: Sellers can raise a dispute only after they accept the RTV shipment
**What is the RTV Shipment Delivery Process?
noon will notify the partner that their FBP RTV shipment will be delivered within the following fourteen (14) business days to their default returns warehouse. If for any reason, the partner fails to receive their inventory, isn’t available to receive it, or rejects it; they have to request another delivery within the following seven (7) business days from the first delivery attempt. In the event of any failure by the partner to receive their items or request a second delivery attempt within the above timelines, noon will confiscate said items on the eighth (8th) business day from the day of the first delivery attempt. Further, if the partner requests a second delivery attempt, and fails to receive the shipment or rejects it, noon will then immediately confiscate the items of that particular shipment. Once confiscated, items will no longer be eligible for payment or disputes.
It is mandatory for all sellers to receive all the returns' delivered by the noon delivery associate via the Supply Chain Application. It is the partners’ responsibility to keep the RTV recipients list up to date on Seller Station in order to allow proper tracking. noon will not be liable for any shipments that have been delivered, and received by sellers “shipment not received” disputes in case the user name via which the shipment is received is present in the Seller Station. The user name captured in the Supply Chain External Application for the shipment received will be considered as proof of delivery.
In case there is any damage, the partner can select the option of “Shipment Damaged” and attach relevant images while receiving the shipments via the app.
For more information about the disputes policy click here
Note: Sellers can raise a dispute only after they accept the RTV shipment
RTV Delivery Fees per Item & per Attempt:
A fee that applies to each unit that is shipped back to you at your request. The FBN inventory removal fee is either based on the product’s volumetric weight, or the product’s physical weight, whichever is higher. Find out how to calculate the FBN Inventory Removal Fee.
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FBN Inventory Removal
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Unit of measurement
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SA | AE |
| SAR | AED | ||
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Minimum fee per Inventory removal request
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15 | 15 | |
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Handling fee (per unit)
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per unit | 0.3 | 0.3 |
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Pickup/same-city delivery fee
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per KG* | 1 | 1 |
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Cross-city delivery fee
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per KG* | 2 | 1 |
*Kg is greater than weight in kg or volumetric weight, where volumetric weight is (L cm*W cm*H cm/5000)