FBN RTVs (Return to vendor) are generated in two situations:

Partner Requested: Partners who choose to sell their products by employing FBN (Fulfilled by noon, also referred to as noon express) can retrieve any inventory quantity from noon's fulfillment centers any time by submitting their request to retrieve their inventory at [email protected]

Noon generated: After a partner transfers their FBN stock to noon fulfillment centers, each of their products will be subject to a quality check. All products that fail the quality check, or that noon's fulfillment team cannot identify will not be received, and a RTV (Return to Vendor) shipment will be auto-generated, and the partner will be notified that their RTV shipment is ready so that the partner can retrieve their items back according to their default RTV transfer mode.

The following process will be applicable to both, currently pending and all future FBN RTVs (as described above) starting August 1st, 2020:

Highlights:

• Acceptance of FBN RTV is required to raise any dispute
• All return RTVs (graded RTV Shipments) will be delivered to the return warehouse
• You can retrieve your RTV shipments by picking them yourself from the noon hub or can request these items to be delivered to your returns warehouse. You can specify your mode here.
• noon will confiscate FBN RTV items in the below circumstances and they won't be eligible for payment or dispute:

• FBN RTV shipments that are not collected from our hubs within the timeframe of ten (10) business days from the ready for collection notification*
• FBN RTV shipments requested for delivery by the partner, and which they reject, or fail to receive for any reason at the time of retrieval**

*What is the RTV Shipment Pick-up Process?

After raising a RTV request, noon will notify the partner when their RTV shipment is ready for collection, and the partner will have to collect their items from a noon hub within ten (10) business days from the date they've been notified. If the partner is unable to collect their shipment, they have to request noon to deliver their inventory (for a fee) within five (5) business days from the day they received the ready for collection notification. 

In the event of any failure by the seller to comply with the timeline to collect, request the items for delivery, or accept the items upon the delivery; noon will confiscate said items on the eleventh (11th) business day from the ready for collection notification date according to the Terms & Conditions of Sale on noon. And once confiscated, items will no longer be eligible for payment or disputes.

Note: sellers can raise a dispute only after they accept the RTV shipment

**What is the RTV Shipment Delivery Process?

Note: sellers dealing in mobile phones, consoles, video games, tablets, 
Apple products aren't eligible for delivery. 

After raising a RTV request, noon will notify the partner that their RTV shipment will be delivered  within the following fourteen (14) business days to their default returns warehouse. If for any reason, the partner fails to receive their inventory, isn’t available to receive it, or rejects it; they have to request another delivery within the following seven (7) business days from the first delivery attempt. In the event of any failure by the partner to receive their items or request a second delivery attempt within the above timelines, noon will confiscate said items on the eighth (8th) business day from the day of the first delivery attempt. Further, if the partner requests a second delivery attempt, and fails to receive the shipment or rejects it, noon will then immediately confiscate the items of that particular shipment. Once confiscated, items will no longer be eligible for payment or disputes.

Note: sellers can raise a dispute only after they accept the RTV shipment

RTV Delivery Fees per Item & per Attempt:

Fees are exclusive of VAT

• Sort items: Within 30 Cm and weight less than 25KG
• Non- sort: Weight greater than 25 KG and any side of the product greater than 30 CM

United Arab Emirates

Kingdom of Saudi Arabia

Arab Republic of Egypt