All your warehouses actively operating on the Crossdock FBP (crossdock) model will be assigned a score that reflects their operational performance. This score ranges from 0 up to 100 and is updated weekly to reflect new data. The criteria are stringent but a score of above 95 is a challenging but achievable goal as the score is based on factors that you can directly control.
The score is meant to provide a reflection of long term performance and should slowly adjust to reflect improvement or deterioration in performance. If you have just started with noon or do not yet do significant FBP volume you will remain unrated until we have enough data to fairly judge you.
Along with a variety of other metrics the following factors are most significant in determining a score
- Having a low stock request rejection rate due to Out of stock
- Having a low quality control failure rate on transfers to noon
- Maintaining a high rate of prompt fulfillment by ensuring items are ready for pickup prior to their fulfillment promise time.
Scores will be taken into account when determining which offer is given prominence on the product detail page. They will also have an impact on how highly ranked a product is when customers search or navigate through a category.
For more information on how to manage your open stock requests you can go to this article
Viewing your score
The score is available via the Dashboard section of the warehouse section of Seller lab.
- The score shown at the top reflects your performance over the last 12 weeks
- Pending stock requests reflects the number of stock requests that have yet to be transferred to noon
- Fulfillment breach reflects the number of stock requests where the processing time available has elapsed
What factors are taken into account when calculating your warehouse score
Out of stock
Having to mark items as out of stock should be avoided as much as possible. This has a direct impact on customer experience and fulfillment as noon has to find an alternative source for procurement. If it is no longer possible to fulfill an item then you should aim to mark it as out of stock as quickly as possible in order to allow noon sufficient time to find an alternative.
You can monitor the log of your previous out of stocks and who made them in the Rejected Stock Request Logs tab in the warehouse section of Seller lab
The best performing warehouses achieve an out of stock rate of almost 0
Quality control failure
Quality control failure can be due to many different reasons, some of which will require input from noon to rectify. As a partner it is important that you be proactive about monitoring frequent quality control failures in order to help us resolve them.
If you notice a pattern of frequent rejections you should consider deactivating the product until you can identify and solve the underlying issue with noon seller support.
When you update a processing time for your warehouse or for a particular input noon takes that input, adds a buffer for our own fulfillment time and logistics and then makes a promise to your customer.
In meeting this promise we are heavily reliant on you adding items to a picklist and preparing them for pickup before the time available for your processing has elapsed.
In order to prevent avoidable delays you should:
- Make sure to set a processing time for your items that you are confident you can meet
- Prioritize items that have a limited fulfillment time left
- Make sure that you are available for the noon first mile driver or promptly drop items off at the nearest noon drop off center
Dropping items to your nearest drop off center will ensure that you have complete control of when the items are ready.