This Service Annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this Service Annex shall together constitute the contract between the parties. Starting February 1st, 2021, you agree to be liable for the Fees as follows:
Note: all fees are exclusive of VAT, and will be applied on the Selling Price
inclusive of VAT for all marketplace business models: FBN, Cross-dock, and
Direct Ship.
I. Types of fees
- Default fees: Are fees automatically charged to all sellers for every sale on noon, depending on the selling model they choose to use to sell their products on noon. The different selling models available for sellers are:
a. FBN: Fulfilled by noon
b. FBP: Fulfilled by Partner, which offers the following operating models to suit your needs:
i. Cross-dock B2B
ii. Direct-ship
Learn more about the selling models in noon here.
You can find the details of each fee further below in the document
| Fee | Cross-dock FBP | Direct-ship FBP | noon Express - FBN |
| FBN Fee | - | - | yes |
| Commission | yes | yes | yes |
| Pickup (if chosen as your default transfer mode) | yes | yes | - |
| Drop off (if chosen as your default transfer mode) | yes | yes | - |
| Long Term Storage Fee | - | - | yes |
| Cancellation Fee | yes | yes | - |
FBN Fee:
We shall charge the below warehousing fee for each delivered item.
| FBN Fees | ||
| Details | Fees | |
| FBN Fees |
|
|
Direct Ship Fee:
We shall charge the below Direct Ship fee for each delivered item.
| Direct Ship Fees | ||
| Details | Fees | |
| Standard Rate |
• For all Direct Ship items: 7.5% of selling price (incl. of VAT) of item in Direct Ship fee, with a minimum of EGP 7.5 per item and a maximum of EGP 22.5 per item. • Direct Ship fee is exclusive of VAT. |
|
| Drop Off Option* |
• For all Direct Ship items: 6.5% of selling price (incl. of VAT) of item in Direct Ship fee, with a minimum of EGP 6.5 per item and a maximum of EGP 19.5 per item. • Direct Ship fee is exclusive of VAT. |
|
Cross-dock Fee:
We shall charge the below Cross-dock fee for each delivered item.
| Cross-dock Fees | |
| Details | Fees |
| Standard rate |
• For all Cross Dock items: 10% of selling price (incl. of VAT) of item in Cross Dock fee, with a minimum of EGP 10 per item and a maximum of EGP 30 per item. • Cross Dock fee is exclusive of VAT |
| Drop Off Option* |
• For all Cross Dock items: 8% of selling price (incl. of VAT) of item in Cross Dock fee, with a minimum of EGP 8 per item and a maximum of EGP 24 per item. • Cross Dock fee is exclusive of VAT |
Cancellation Fee: We shall charge the below order cancellation fee, equal to the product category commission, for seller-initiated/seller fault cancellations for cross-dock FBP customer orders. The order cancellation fee is exclusive of VAT.
The order cancellation fee is to be applied on the selling price inclusive of VAT.
| Cancellation Fee | ||
| Product Family | Product Type |
Fulfilled by Partner (FBP) % of sale Price |
| Fashion | ||
| Apparel | 15 % | |
| Footwear | 15 % | |
| Bags & Luggage | 15% | |
| Watches | 10% | |
| Eyewear | 10% | |
| Jewelry | Fine Jewelry | 5% |
| All other types of Jewelry | 15% | |
| Apparel Accessories | 15% | |
| Electronics | ||
| Mobiles & Tablets | 4% | |
| Laptops | 4% | |
| Cameras | 3% | |
| Audio & Video | 8% | |
| Television | 3% | |
| Home Appliances | Large Appliances | 3% |
| Small Appliances | 6% | |
| Electronic Accessories | Wearables, computer Hardware & Storage Devices | 5% |
| Headphones | 13% | |
| Other Accessories | 10% | |
| Gift Cards | 10% | |
| Video Games | Software & Accessories | 10% |
| Consoles | 3% | |
| Home & Kitchen | ||
| Kitchen & Dining | 10% | |
| Bedding & Bath | 10% | |
| Home Decor | 10% | |
| Furniture | 10% | |
| Gardening | 10% | |
| Home Improvements | 10% | |
| Health & Beauty | ||
| Health & Nutrition | 10% | |
| Color Cosmetics | 10% | |
| Fragrances | 10% | |
| Hair & Personal Care | 10% | |
| Automobiles | ||
| Car Care & Accessories | Audio & Video | 10% |
| Others | 10% | |
| Toys, Kids & Baby | ||
| Toys | 10% | |
| Baby Products | Diapers | 4% |
| Others | 6% | |
| Books & Media | ||
| Books | 10% | |
| Music | 10% | |
| Video | 10% | |
| Groceries | ||
| Food & beverages | 6% | |
| Cleaning & hygiene | 6% | |
| Pet Food & Accessories | 10% | |
| Sports & Outdoor | ||
| Sports Gear, Fitness Equipment, Camping & Hiking | 10% | |
| Other Categories | ||
| Stationary & Office Supplies | 10% | |
| Printer & printer Accessories | 5% | |
| other Categories | 10% | |
Long-term Storage Fee: Following Long Term Storage Fee will be applicable to FBN, for all the inventory in the ageing bucket of more than 180 days, at the end of a given month. (LTSF rates are exclusive of VAT).
| Long-term Storage Fees | ||
| Product Family | Product Type | FBN Long-term Storage Fee (EGP) |
| Fashion | ||
| Apparel | 2.0 | |
| Footwear | 2.0 | |
| Bags & Luggage | Travel Luggage | 5.0 |
| All other bag types | 2.0 | |
| Watches | 2.0 | |
| Eyewear | 2.0 | |
| Jewelry | Gold Bars and coins | 2.0 |
| Fine Jewelry | 2.0 | |
| All other Types of Jewelry | 2.0 | |
| Apparel Accessories | 2.0 | |
| Electronics | ||
| Mobiles & Tablets | 2.0 | |
| Laptops | 2.0 | |
| Cameras | 2.0 | |
| Audio & Video | 5.0 | |
| Home Appliances | Large Appliances | 10.0 |
| Small Appliances | 2.0 | |
| Electronic Accessories | Wearables, Computer Hardware & Storage Devices | 2.0 |
| Headphones | 2.0 | |
| Other Accessories | 2.0 | |
| Gift Cards | 2.0 | |
| Video Games | Software & Accessories | 2.0 |
| Consoles | 5.0 | |
| Home & Kitchen | ||
| Kitchen & Dining | 2.0 | |
| Bedding & Bath | 2.0 | |
| Home decor | 5.0 | |
| Furniture | 10.0 | |
| Gardening | 2.0 | |
| Home Improvement | 5.0 | |
| Health & Beauty | ||
| Health & Nutrition | 2.0 | |
| Color Cosmetics | 2.0 | |
| Fragrances | 2.0 | |
| Hair & Personal Care | 2.0 | |
| Automobiles | ||
| Car Care & Accessories | Audio & Video | 2.0 |
| Others | 5.0 | |
| Toys, Kids & Baby | ||
| Toys | 2.0 | |
| Baby Products | Diapers | 2.0 |
| Others | 2.0 | |
| Books & Media | ||
| Books | 2.0 | |
| Music | 2.0 | |
| Video | 2.0 | |
| Groceries | ||
| Food & Beverages | 2.0 | |
| Cleaning & hygiene | 5.0 | |
| Pet Food & Accessories | 2.0 | |
| Sports & Outdoor | ||
| Sports Gear, Fitness Equipment | 5.0 | |
| Other Categories | ||
| Stationery & Office Supplies | 2.0 | |
| Printers & Printer accessories | 5.0 | |
| Other Categories | 2.0 | |
Sales Commission:
For all sales transactions, we shall charge a sales commission based on the selling price with different commission fees per product family and product type as stated below. The sales commission percentages listed below are exclusive of VAT.
The sales commissions are to be applied on the selling price inclusive of VAT.
| Product Family | Product Type |
Fulfilled by Partner (FBP) % of sale Price |
FBN (noon express) % of sale price |
| Fashion | |||
| Apparel | 15 % | 14 % | |
| Footwear | 15 % | 14 % | |
| Bags & Luggage | 15% | 14% | |
| Watches | 10% | 9% | |
| Eyewear | 10% | 9% | |
| Jewelry | Fine Jewelry | 5% | 4% |
| All other types of Jewelry | 15% | 14% | |
| Apparel Accessories | 15% | 14% | |
| Electronics | |||
| Mobiles & Tablets | 4% | 3% | |
| Laptops | 4% | 3% | |
| Cameras | 3% | 2% | |
| Audio & Video | 8% | 7% | |
| Television | 3% | 2% | |
| Home Appliances | Large Appliances | 3% | 2% |
| Small Appliances | 6% | 5% | |
| Electronic Accessories | Wearables, computer Hardware & Storage Devices | 5% | 4% |
| Headphones | 13% | 12% | |
| Other Accessories | 10% | 9% | |
| Gift Cards | 10% | 9% | |
| Video Games | Software & Accessories | 10% | 9% |
| Consoles | 3% | 2% | |
| Home & Kitchen | |||
| Kitchen & Dining | 10% | 9% | |
| Bedding & Bath | 10% | 9% | |
| Home Decor | 10% | 9% | |
| Furniture | 10% | 9% | |
| Gardening | 10% | 9% | |
| Home Improvements | 10% | 9% | |
| Health & Beauty | |||
| Health & Nutrition | 10% | 9% | |
| Color Cosmetics | 10% | 9% | |
| Fragrances | 10% | 9% | |
| Hair & Personal Care | 10% | 9% | |
| Automobiles | |||
| Car Care & Accessories | Audio & Video | 10% | 9% |
| Others | 10% | 9% | |
| Toys, Kids & Baby | |||
| Toys | 10% | 9% | |
| Baby Products | Diapers | 4% | 3% |
| Others | 6% | 5% | |
| Books & Media | |||
| Books | 10% | 9% | |
| Music | 10% | 9% | |
| Video | 10% | 9% | |
| Groceries | |||
| Food & beverages | 6% | 5% | |
| Cleaning & hygiene | 6% | 5% | |
| Pet Food & Accessories | 10% | 9% | |
| Sports & Outdoor | |||
| Sports Gear, Fitness Equipment, Camping & Hiking | 10% | 9% | |
| Other Categories | |||
| Stationery & Office Supplies | 10% | 9% | |
| Printer & printer Accessories | 5% | 4% | |
| other Categories | 10% | 9% | |
FBN RTV Delivery Fees
The FBN RTV Delivery fees are exclusive of VAT, and are applied per item and per attempt.
- Sort items: Within 30 Cm and weight less than 25KG
- Non- sort: Weight greater than 25 KG and any side of the product greater than 30 CM
| Minimum per Delivery (EGP) | Per Item (EGP) | |
|
Sort items |
25 | 0.5 |
|
Non-sort |
3 |