noon takes its responsibility to customers very seriously and as valuable stakeholders of the noon family, we need you sellers to be cautious about products that are sent to us.
1. Listing Apple products with noon
noon takes its responsibility to customers very seriously and as valuable stakeholders of the noon family, we need you, sellers, to be cautious about products that are sent to us.
2. Pre-Activated Devices
We want you to make sure that all your Apple devices are NOT pre-activated when handing over to noon. This applies to sellers in all business models. Apple devices have to be activated by the end-customer as the warranty period of the device starts from the activation date. Any device that reaches the customer pre-activated, loses a part or whole of its warranty.
Please review the activation status using the Apple Website before handing over the device(s) to noon.
3. Refurbished Devices
Apple devices that are refurbished CANNOT be handed over to noon as brand new. As a responsible seller on our online marketplace, we’d like you to be aware of the products you send across to fulfill your orders.
You may use the same link on the Apple Website to find out if your device is brand-new before handing over the device(s) to noon.
4. Stolen/Network Blocked Devices
As an online marketplace, noon has a zero-tolerance policy towards listings of Stolen or Network Blocked Devices;
- If the device was reported/ listed as stolen or blacklisted in any country.
- If the device gets network blocked/locked after software update.
The sole responsibility lies with the seller/ partner for any consequences faced from customer experience and legal perspective.
5. How to list MacBooks with Japanese specifications:
When listing an Apple MacBook with Japanese specifications, it is mandatory that you mention its origin and version in the offer note as follows:
"Japanese and English Keyboard present - Japanese Specs”
The addition of the above offer note allows the customer to make an informed decision while shopping Apple products. If a customer receives a MacBook device with Japanese specifications without the above statement listed in your offer note, the customer reserves the right to return an open box device to the seller.
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