noon gives the customers the option to return purchased items. Any order that has been shipped, falls within the returnable categories and is within the 15 days’ limit from the date of delivery, can be filed for return.
All customer returned units are then received in the warehouse it was shipped out from.
Below are some important questions which will help improve your understanding of the noon return process which will help you streamline operations within your business.
What are my options for handling returns?
There are 2 possible ways you can manage your returned units :
1) Move the units to noon Express - This is the default process where all your returned units are moved back to the warehouse it was shipped from. As soon as the units have passed QC, they will then be moved to your FBN inventory and the product will be live under noon Express.
2) Receive the units back - After a returned unit has been received in the noon warehouse, it will then be returned back to your selected return location within 7 days. The details of all products that will be returned back to you will be available on RTV transfer notes that can be accessed from the Transfers page - From noon, on the Seller Lab (see below). This setting can be configured for you by your account manager or noon seller support.
How can I check and change my current settings?
You can check your active settings directly from Settings in Seller Lab.
FBN Terms and Conditions
To move your items into our warehouse it is very important for us that you have agreed to our terms & conditions. They are always available here to review.
These are the same terms & conditions which you had accepted when you first logged into your Seller Lab account.
Return stock to FBN
If this section is marked as Accepted, this means your units are currently enabled on FBN and all cancelled or returned units which have passed QC will be moved to your FBN inventory.
If this section awaits your action, that means your current settings are disabled on FBN and your cancelled and returned units will be sent to you back via RTV
We highly recommend our partners to be enabled on FBN because of its benefits hence the default behaviour will be enabled on FBN unless you have reached out to your account manager or our seller support to change it.
Why do we recommend this approach?
Moving your returned units to noon Express can save you plenty of time and ensure you focus on the important things, like growing your business while we take care of the rest.
Key benefits are:
- Reduced logistics time & costs for handing returns
- Lower commissions charged for FBN orders
- Faster delivery commitment to customers
- Trusted noon Express badge
- 60% Higher conversion rate
What happens to my returned units which fail QC?
If the unit or packaging was damaged by the customer and fails QC, we will ensure that we pay you back for the item.
In case you are unhappy with an RTV, you may also raise a dispute claim with us and we can look into the situation for you. For more about Disputes read here
How will noon communicate return sales to me ?
When items are returned after shipping out, noon will notify you via the VAT credit note report. You can access it from the Reports section in Seller Lab by entering a date range.
How does noon handle my Crossdock B2B returns and customer cancellations ?
In the Crossdock B2B business model, the units are not stored in our warehouse and we request stock as a customer order is placed.
For these cases if a unit is cancelled while it is still not shipped out, the unit remains in a Preship location in the warehouse and we don't ship the unit out. However, if a subsequent order comes in for the same unit, we will allocate the unit to it and ship the unit out.
Preship location is the area in our warehouse where units are stored before being batched and shipped out to our customers
All Crossdock returns are treated the same way as noon Express returns. We will store the unit with us if you are enabled on FBN and if your preference is to receive the units back, we will create an RTV within 24hours.
How can I track the end to end life-cycle of my stock when the unit is returned ?
Using Intel you can now see a visual representation of all stock movement in our warehouse. When you search for a SKU which has been returned or cancelled, you will be able to view all movements of that SKU within the warehouse.
In the Return Stock movement tab on Intel, all units which have been returned are displayed here.
|Returned from Customer||Units received back from customers as returns after shipping|
|Opening||The stock existing in noon's warehouse at the start of the reporting period|
|Lost & Found||Units moved to inventory adjustment or out of inventory adjustments based on inventory checks|
|RTV||Units packed up and prepared for return to you|
|Internal Transfer||noon inter warehouse transfers and movements|
|Total||The remaining stock balance after all movements during this period|
When you click on Returned from Customer and drill down into the Stock Movement report, you will be able to view all units and item numbers, that have been returned back.
These are all the units that have been returned back from the customers which you can reconcile with the VAT report mentioned above.
For more information on how to use Intel please click here