After the transfer has been completed, noon provides you with a number of different ways to keep track of the inventory you send us.
For a quick overview of real time inventory that is ready for sale, the products page is the best place for you to go.
However the inventory levels here are not comprehensive, inventory that is quality rejected, damaged or returned from customers will not be included. Therefore if you want a comprehensive overview you should go to the inventory section.
This article will walk you through both methods and explain the meaning of the different categories.
Jump to section
Checking your live inventory from the product overview page
The products page contains your current live stock levels that are shared with the noon website. By exporting your products from here you can filter by the FBN warehouse and view your currently available quantities.
The stock level you see here is composed exclusively of salable units in the STOCK location of noon's warehouse.
Stock levels shown on the product overview page are always net of any stock requested to fulfill pending customer orders
Export your consolidated catalog or view a single product
Viewing a single product
If you have both B2B inventory and noon Express inventory, noon Express will always sell first. Only after you are out of stock will the B2B inventory be available for sale.
Viewing all of your Express products
Filter to include only FBN
Viewing all of your inventory from the inventory report
The goal of the inventory tab is to provide you with a comprehensive snapshot of all of your inventory stored with noon.
You can use this report to
- Identify any products that are low on stock so you can take action by generating a noon Express ASN transfer
- Find products with quality control discrepancies so you can resolve them with noon content
- Find items that have been returned to noon that will soon be converted to FBN or transferred back to you in a return to vendor (RTV) document. .
Your inventory report will be generated daily at midnight and will therefore differ from actual inventory depending on when you view it
Items are considered salable if they are in the STOCK location and are not in a quality rejection box or subject to damage.
All quantities shown in your Stock on Hand category are salable
The inventory summary has a comprehensive view of all quantities of your items. The different categories are Stock on Hand, Allocated, Returned, Quality Rejected, Damage and Others all summing to a total quantity in noon's warehouse.
|Stock Category||noon area codes||Notes|
|Stock on Hand||STOCK||
The quality rejection tab consolidates all of your items that have failed quality control while entering noon's warehouse.
These checks occur during the following activities:
- Inbound of crossdock B2B ASNs
- Inbound of FBN ASNs
- Receiving of customer returns
Items received in a crossdock ASN will be packaged up and returned to you in the next available return to vendor transfer.
Items received in an FBN transfer will not be automatically returned, you should contact noon seller support to resolve the discrepancy or request the items back.
Below is a summary of the noon quality rejection reasons
|Reason code||Name||Recommended action|
|rr_damaged_packaging||Damaged packaging||Request return of the item|
|rr_damaged_seal||Damaged Seal||Request return of the item|
|rr_expired_item||Expired item||Request return of the item|
|rr_missing_part||Missing Part||Request return of the item|
|rr_wrong_color||Wrong Color||Deactivate the product and contact noon seller support to resolve the issue|
|rr_wrong_content||Wrong Content||Deactivate the product and contact noon seller support to resolve the issue|
|rr_wrong_image||Wrong Image||Deactivate the product and contact noon seller support to resolve the issue|
|rr_wrong_size||Wrong Size||Deactivate the product and contact noon seller support to resolve the issue|
|rr_other||Other||Contact noon seller support to request clarification|
|rr_wrong_model||Wrong model number||Deactivate the product and contact noon seller support to resolve the issue|
|rr_missing_description||Incomplete description||Contact noon seller support to request clarification|
|rr_wrong_seal||Bad Seal||Request return of the item|
|rr_missing_serial||Missing Serial Number||Request return of the item|
The damage summary consolidates all of your items that have been moved to a damaged zone class.
Damage can be identified during the inbound process in which case the item will be in a box and also have a reason code. In addition to this damage may be discovered on return for the customer or during a stock check. In the latter case noon will automatically be considered responsible for the damage and you will be given a compensation to make up for the damage caused to the product.
If noon's inbound team are unable to match the product that arrives to an item in your catalog then they will place it in a box with the unidentified reason code. For crossdock B2B these items will be sent back to you in the next available return to vendor. For FBN you should contact noon seller support or your account manager to try and solve the discrepancy.