You can manage the entire FBN transfer process on Seller Lab. First, you'll create a transfer, then you can add items until you are happy and schedule. Once the transfer arrives to noon and is received we'll provide you with a transfer summary so you have confirmation of what we received.
In addition to this, we'll provide you with reporting on your daily stock position along with any stock movements for your products.
Create a transfer
Once you start creating a transfer you won't be able to create another one until products have been added and it has been scheduled.
- In Warehouse, click Transfers
- in the tab To noon, click Noon express
- then click Create FBN Transfers
1- After that, click Export CSV to download the list of your Eligible Items for transfer to noon
2- Select the noon warehouse you'll send your stock to depending on your items' sizes:
- DXBG02 for Food & Grocery (All Ambient items)
- DXB05 for sort items; all sides of the product should be below 30 cm and/or weigh lower than 25kg
- DXBFLX01, DXBFLX02 for non sort items; any side higher than 30 cm and/or weight higher than 25kg
Access the UAE drop off locations map here.
- Add your product quantities that you'd like to transfer to noon in the "QTY" column of the Eligible Items list
For more information how to download the eligible items list click here
- Upload your list of Eligible Items to seller Lab on the open ASN Transfers page
- Click on Submit
- Then upload the CSV file
1- You can still amend the quantities you uploaded to Seller Lab by updating the
Eligible Items excel file and re-uploading it to Seller Lab.
2- Once you have a version that you are happy with select it and proceed to
schedule it. Once the transfer is scheduled successfully you will see a tick
beside that version.
What are the statuses of the ASNs that will be revealed after creation?
After starting the ASN creation process, its status will be set to "New". This means that your ASN has been created and saved with the lines you added. You can now submit it for approval.
Once the ASN status has been updated, you’ll be notified via your Seller Lab email
to check the ASN update.
Our team will review the ASN request, if the ASN was rejected, then you need to read through the rejection reason before updating your ASN. You can then re-submit it for approval.
Once re-submitted, the same approval cycle will be initiated and will do so
you are able to schedule an ASN once it is approved.
Before scheduling an ASN, it must be submitted for approval. Once your ASN is approved, you can proceed to the next step, checking if the scheduling slots are available. If the slot is available, you will be able to make a direct booking without further approval.
Scheduling an ASN
When you schedule an ASN, you will have an option to select a time window to drop off your FBN units. Then the team will approve your ASN within 48 hours.
The available time slots will be upon the selected location:
- DXB05 7AM-9PM
- DXBFLX01 8AM-6PM
- DXBFLX02 9AM-6PM
- DXBG02 6AM-3PM
- Choose your final version with all the accurate details then click on Schedule
- If at any instance one of the time slot is not appearing this may mean the time window is fully booked and you are advised to select a different time slot
There may be dates where its not possible to schedule the transfer. This could indicate that the day is fully booked and the warehouse has reached its full capacity for the day. In these cases we will recommend to schedule the transfer on a different date.
Print your transfer documentation and send items to noon
Once the version is scheduled you should print the transfer documentation and prepare your products for dispatch to noon with your chosen logistics partner or your own transportation means.
Cancel the request to reschedule
Check the receipt of the goods received (GRN)
Once the transfer has been processed by our receiving team your transfer summary will update to show you the status of all the items we've received. There are three possible outcomes for items that arrive at our warehouse.
1- Items in good condition that have no content or other quality issues will be in the "Accepted" tab. You can expect these items to be available for sale immediately.
2- Items that are damaged or that have content or quality issues will be in the "Rejected" tab.
3- Items that could not be identified or mapped to an existing SKU in your account will be in the "Unidentified" tab.
Drop us an email at firstname.lastname@example.org