Service Fees
This Service Annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this Service Annex shall together constitute the contract between the parties. Starting July 1st, 2020, you agree to be liable for the Fees as follows:
Note: all percentage based fees to be applied on the Selling Price inclusive
of VAT for both FBN and cross-dock B2B.
Closing Fee: For all orders, we shall charge the below closing fee per sold product.
The closing fee is to be applied on the selling price inclusive of VAT.
| Closing Fees | |
| Details | Fees |
| Closing Fees |
FBN:
SB2B:
|
Cross-dock Fee: For all orders, we shall charge the below cross-dock fee per delivered product.
The cross-dock fee is to be applied on the selling price inclusive of VAT.
| Cross-dock Fees | |
| Details | Fees |
| Standard rate |
|
| Drop Off Option* |
|
*Applicable if sellers opt in for “drop off” option to our hubs located across the country. Access the UAE drop off locations map here.
Weight Handling Fee: applicable to “non-sort” items only - any side of the product greater than 30 cm, and/or weight greater than 25 KG. The weight handling fee is exclusive of VAT.
| Details | Fee |
| FBN | AED 2 per item |
| Cross-dock B2B | AED 4 per item |
Cancellation: We shall charge the below seller order cancellation fee for seller-initiated/seller fault cancellations for SB2B customer orders. The order cancellation fee is exclusive of VAT.
The order cancellation fee is to be applied on the selling price inclusive of VAT.
| Cancellation Fee | ||
| Product Family | Product Type | Back to Back % of sale Price |
| Fashion | ||
| Apparel | 27 % | |
| Footwear | 27 % | |
| Bags & Luggage | Travel Luggage | 20% |
| All other bag types | 25% | |
| Watches | 14% | |
| Eyewear | 14% | |
| Jewelry | Gold Bars & Coins | 5% |
| Fine Jewelry | 10% | |
| All Other Types of Jewelry | 25% | |
| Apparel Accessories | 14% | |
| Electronics | ||
| Mobiles & Tablets | 4.5% | |
| Laptops | 5% | |
| Cameras | 5% | |
| Audio & Video | 4% | |
| Home Appliances | Large Appliances | 4% |
| Small Appliances | 10% | |
| Electronic Accessories | Wearables, computer Hardware & Storage Devices | 5% |
| Headphones | 8% | |
| Other Accessories | 10% | |
| Gift Cards | 5% | |
| Video Games | Software & Accessories | 10% |
| Consoles | 5% | |
| Home & Kitchen | ||
| Kitchen & Dining | 10% | |
| Bedding & Bath | 10% | |
| Home Decor | 10% | |
| Furniture | 10% | |
| Gardening | 10% | |
| Home Improvements | 10% | |
| Health & Beauty | ||
| Health & Nutrition | 9% | |
| Color Cosmetics | 9% | |
| Fragrances | 14% | |
| Hair & Personal Care | 9% | |
| Automobiles | ||
| Car Care & Accessories | Audio & Video | 5% |
| Others | 10% | |
| Toys, Kids & Baby | ||
| Toys | 10% | |
| Baby Products | Diapers | 9% |
| Others | 10% | |
| Books & Media | ||
| Books | 10% | |
| Music | 10% | |
| Video | 10% | |
| Groceries | ||
| Food & beverages | 9%-40% | |
| Cleaning & hygiene | 9% | |
| Pet Food & Accessories | 9% | |
| Sports & Outdoor | ||
| Sports Gear, Fitness Equipment, Camping & Hiking | 10% | |
| Other Categories | ||
| Stationery & Office Supplies | 10% | |
| Printer & Printer Accessories | 5% | |
| Other Categories | 14% | |
Re-stocking: We shall charge the following re-stocking fees a single time, and per item for FBN inventory that was requested for removal by the seller, when said inventory is ready to be collected by the seller from noon's centers within the timeline of ten (10) business days. Learn more about the FBN Return to Vendor Policy
(The re-stocking fees are exclusive of VAT).
Long Term Storage: Following Long Term Storage Fee will be applicable to FBN, for all the inventory in the ageing bucket of more than 180 days, at the end of a given month. (LTSF rates are exclusive of VAT).
| Re-stocking & Long-term Storage Fees | |||
| Product Family | Product Type | FBN Re-stocking Fee (AED) | FBN Long-term Storage Fee (AED) |
| Fashion | |||
| Apparel | 1.0 | 2.0 | |
| Footwear | 1.0 | 2.0 | |
| Bags & Luggage | Travel Luggage | 2.0 | 5.0 |
| All other bag types | 1.0 | 2.0 | |
| Watches | 1.0 | 2.0 | |
| Eyewear | 1.0 | 2.0 | |
| Jewelry | Gold Bars and coins | 1.0 | 2.0 |
| Fine Jewelry | 1.0 | 2.0 | |
| All other Types of Jewelry | 1.0 | 2.0 | |
| Apparel Accessories | 1.0 | 2.0 | |
| Electronics | |||
| Mobiles & Tablets | 1.0 | 2.0 | |
| Laptops | 1.0 | 2.0 | |
| Cameras | 1.0 | 2.0 | |
| Audio & Video | 2.0 | 5.0 | |
| Home Appliances | Large Appliances | 5.0 | 10.0 |
| Small Appliances | 1.0 | 2.0 | |
| Electronic Accessories | Wearables, Computer Hardware & Storage Devices | 1.0 | 2.0 |
| Headphones | 1.0 | 2.0 | |
| Other Accessories | 1.0 | 2.0 | |
| Gift Cards | 1.0 | 2.0 | |
| Video Games | Software & Accessories | 1.0 | 2.0 |
| Consoles | 2.0 | 5.0 | |
| Home & Kitchen | |||
| Kitchen & Dining | 1.0 | 2.0 | |
| Bedding & Bath | 1.0 | 2.0 | |
| Home decor | 2.0 | 5.0 | |
| Furniture | 5.0 | 10.0 | |
| Gardening | 1.0 | 2.0 | |
| Home Improvement | 2.0 | 5.0 | |
| Health & Beauty | |||
| Health & Nutrition | 1.0 | 2.0 | |
| Color Cosmetics | 1.0 | 2.0 | |
| Fragrances | 1.0 | 2.0 | |
| Hair & Personal Care | 1.0 | 2.0 | |
| Automobiles | |||
| Car Care & Accessories | Audio & Video | 1.0 | 2.0 |
| Others | 2.0 | 5.0 | |
| Toys, Kids & Baby | |||
| Toys | 1.0 | 2.0 | |
| Baby Products | Diapers | 1.0 | 2.0 |
| Others | 1.0 | 2.0 | |
| Books & Media | |||
| Books | 1.0 | 2.0 | |
| Music | 1.0 | 2.0 | |
| Video | 1.0 | 2.0 | |
| Groceries | |||
| Food & Beverages | 1.0 | 2.0 | |
| Cleaning & hygiene | 2.0 | 5.0 | |
| Pet Food & Accessories | 1.0 | 2.0 | |
| Sports & Outdoor | |||
| Sports Gear, Fitness Equipment | 2.0 | 5.0 | |
| Other Categories | |||
| Stationery & Office Supplies | 1.0 | 2.0 | |
| Printers & Printer accessories | 2.0 | 5.0 | |
| Other Categories | 1.0 | 2.0 | |
For all sales transactions, we shall charge a sales commission based on the selling price with different commission fees per product family and product type as stated below. The sales commission percentages listed below are exclusive of VAT.
Sales Commission:
The sales commissions are to be applied on the selling price inclusive of VAT.
| Commission | |||
| Product Family | Product Type | Back to Back % of sale Price |
FBN (noon express) % of sale price |
| Fashion | |||
| Apparel | 27 % | 27 % | |
| Footwear | 27 % | 27 % | |
| Bags & Luggage | Travel Luggage | 20% | 20% |
| All other bag types | 25% | 25% | |
| Watches | 14% | 14% | |
| Eyewear | 14% | 14% | |
| Jewelry | Gold Bars & Coins | 5% | 5% |
| Fine Jewelry | 10% | 10% | |
| All Other Types of Jewelry | 25% | 25% | |
| Apparel Accessories | 14% | 14% | |
| Electronics | |||
| Mobiles & Tablets | 4.5% | 3.5% | |
| Laptops | 5% | 5% | |
| Cameras | 5% | 5% | |
| Audio & Video | 4% | 4% | |
| Home Appliances | Large Appliances | 4% | 4% |
| Small Appliances | 10% | 10% | |
| Electronic Accessories | Wearables, computer Hardware & Storage Devices | 5% | 5% |
| Headphones | 8% | 8% | |
| Other Accessories | 10% | 10% | |
| Gift Cards | 5% | 5% | |
| Video Games | Software & Accessories | 10% | 10% |
| Consoles | 5% | 5% | |
| Home & Kitchen | |||
| Kitchen & Dining | 10% | 10% | |
| Bedding & Bath | 10% | 10% | |
| Home Decor | 10% | 10% | |
| Furniture | 10% | 10% | |
| Gardening | 10% | 10% | |
| Home Improvements | 10% | 10% | |
| Health & Beauty | |||
| Health & Nutrition | 9% | 9% | |
| Color Cosmetics | 9% | 9% | |
| Fragrances | 14% | 14% | |
| Hair & Personal Care | 9% | 9% | |
| Automobiles | |||
| Car Care & Accessories | Audio & Video | 5% | 5% |
| Others | 10% | 10% | |
| Toys, Kids & Baby | |||
| Toys | 10% | 10% | |
| Baby Products | Diapers | 9% | 9% |
| Others | 10% | 10% | |
| Books & Media | |||
| Books | 10% | 10% | |
| Music | 10% | 10% | |
| Video | 10% | 10% | |
| Groceries | |||
| Food & beverages | 9%-40% | 9%-40% | |
| Cleaning & hygiene | 9% | 9% | |
| Pet Food & Accessories | 9% | 9% | |
| Sports & Outdoor | |||
| Sports Gear, Fitness Equipment, Camping & Hiking | 10% | 10% | |
| Other Categories | |||
| Stationary & Office Supplies | 10% | 10% | |
| Printer & Printer Accessories | 5% | 5% | |
| Other Categories | 14% | 14% | |
FBN RTV Delivery Fees
The FBN RTV Delivery fees are exclusive of VAT, and are applied per item and per attempt.
- Sort items: Within 30 Cm and weight less than 25KG
- Non- sort: Weight greater than 25 KG and any side of the product greater than 30 CM
| Minimum per Delivery (AED) | Per Item (AED) | |
|
Sort items |
20 | 2 |
|
Non-sort items |
4 |