Service Fees
This Service Annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this Service Annex shall together constitute the contract between the parties. You agree to be liable for the Fees as follows:
Closing: For all orders, we shall charge the below closing fee per sold product.
| Closing Fees | |
| Details | Fees |
| Closing Fees |
FBN:
SB2B:
|
Pick Up: For all orders, we shall charge the below pick up fee per delivered product.
| Pick-up Fees | |
| Details | Fees |
| Pick-up Fee |
A pick-up fee* of 2 AED is applicable per delivered item on all back to back orders. The pick-up fee is inclusive of VAT. *Pick-up fees are not applicable if sellers opt in for the "drop-off" option to our mini hubs located across the country (drop off option is applicable at seller level and cannot be optional or on demand). |
You can also choose to drop-off your items in any of the drop-off locations in UAE free of charge.
Access the UAE drop off locations map here.
Cancellation: We shall charge the below seller cancellation fee for seller-initiated/seller fault cancellations for SB2B.
| Cancellation Fees | |
| Details | Fees |
| Cancellation Fees |
A cancellation fee equal to 3.5% of the selling price (excluding applicable VAT) will be charged for seller-initiated/seller fault cancellations of customer orders. The cancellation fee is inclusive of VAT |
Re-stocking: We shall charge following re-stocking fees for FBN sellers, for RTVs not collected within 14 days
| Re-stocking Fees | |
| Details | Fees |
| Re-stocking Fees |
A re-stocking fee of 1 AED per item, on items pending for RTV collection for more than 14 days (counted from day of seller notification for collection). The re-stocking fee is inclusive of VAT |
Long Term Storage: Following Long Term Storage Fee will be applicable to FBN, for all the inventory in the ageing bucket of more than 180 days, at the end of a given month.
| Long Term Storage Fee | |
| Details | Fees |
| Long Term Storage Fee | 5 AED per unit, per month for 180 days+ bucket |
Sales Commission:
For all sales transactions, we shall charge a sales commission based on the selling price (excluding applicable VAT) with different commission fees per product family and product type as stated below. Also, the sales commission differs depending on business models:
- Back to Back: In this business model the product remains at the Seller’s warehouse and will be picked up by noon when a Customer places an order for the relevant product; or
- Fulfilled by noon (FBN): In this business model, the products are stored at noon’s customer fulfillment center.
The sales commission percentages listed below are inclusive of VAT.
| Commission | |||
| Product Family | Product Type | Back to Back % of sale Price |
FBN (noon express) % of sale price |
| Fashion | |||
| Apparel | 27 % | 27 % | |
| Footwear | 27 % | 27 % | |
| Bags & Luggage | Travel Luggage | 20% | 20% |
| All other bag types | 25% | 25% | |
| Watches | 14% | 14% | |
| Eyewear | 14% | 14% | |
| Jewelry | Gold Bars & Coins | 5% | 5% |
| Fine Jewelry | 10% | 10% | |
| All Other Types of Jewelry | 25% | 25% | |
| Apparel Accessories | 14% | 14% | |
| Electronics | |||
| Mobiles & Tablets | 4.5% | 3.5% | |
| Laptops | 5% | 4% | |
| Cameras | 4% | 4% | |
| Audio & Video | 4% | 4% | |
| Home Appliances | 4% | 4% | |
| Electronic Accessories | Wearables, computer Hardware & Storage Devices | 5% | 5% |
| Headphones | 8% | 8% | |
| Other Accessories | 10% | 10% | |
| Gift Cards | 5% | 5% | |
| Video Games | Software & Accessories | 10% | 10% |
| Consoles | 6% | 5% | |
| Home & Kitchen | |||
| Kitchen & Dining | 10% | 10% | |
| Bedding & Bath | 10% | 10% | |
| Home Decor | 10% | 10% | |
| Furniture | 10% | 10% | |
| Gardening | 10% | 10% | |
| Home Improvements | 10% | 10% | |
| Health & Beauty | |||
| Health & Nutrition | 9% | 9% | |
| Color Cosmetics | 9% | 9% | |
| Fragrances | 14% | 14% | |
| Hair & Personal Care | 9% | 9% | |
| Automobiles | |||
| Car Care & Accessories | Audio & Video | 5% | 5% |
| Others | 10% | 10% | |
| Toys, Kids & Baby | |||
| Toys | 10% | 10% | |
| Baby Products | Diapers | 9% | 9% |
| Others | 10% | 10% | |
| Books & Media | |||
| Books | 5% | 5% | |
| Music | 10% | 10% | |
| Video | 10% | 10% | |
| Groceries | |||
| Food & beverages | 14% | 14% | |
| Cleaning & hygiene | 14% | 14% | |
| Pet Food & Accessories | 9% | 9% | |
| Sports & Outdoor | |||
| Sports Gear, Fitness Equipment, Camping & Hiking | 10% | 10% | |
| Other Categories | |||
| Stationary & Office Supplies | 10% | 10% | |
| Other Categories | 14% | 14% | |