Service Fees
This Service Annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this Service Annex shall together constitute the contract between the parties. Starting January 1st, 2020, you agree to be liable for the Fees as follows:
Closing: For all orders, we shall charge the below closing fee per sold product.
| Closing Fees | |
| Details | Fees |
| Closing Fees |
FBN:
SB2B:
|
Cross-dock Fee: For all orders, we shall charge the below cross-dock fee per delivered product.
| Cross-dock Fees | |
| Details | Fees |
| Standard rate |
|
| Drop Off Option* |
|
*Applicable if sellers opt in for “drop off” option to our hubs located across the country. Access the UAE drop off locations map here.
Cancellation: We shall charge the below seller order cancellation fee for seller-initiated/seller fault cancellations for SB2B customer orders. The order cancellation fee is exclusive of VAT.
| Cancellation Fee | ||
| Product Family | Product Type | Back to Back % of sale Price |
| Fashion | ||
| Apparel | 27 % | |
| Footwear | 27 % | |
| Bags & Luggage | Travel Luggage | 20% |
| All other bag types | 25% | |
| Watches | 14% | |
| Eyewear | 14% | |
| Jewelry | Gold Bars & Coins | 5% |
| Fine Jewelry | 10% | |
| All Other Types of Jewelry | 25% | |
| Apparel Accessories | 14% | |
| Electronics | ||
| Mobiles & Tablets | 4.5% | |
| Laptops | 5% | |
| Cameras | 5% | |
| Audio & Video | 4% | |
| Home Appliances | Large Appliances | 4% |
| Small Appliances | 10% | |
| Electronic Accessories | Wearables, computer Hardware & Storage Devices | 5% |
| Headphones | 8% | |
| Other Accessories | 10% | |
| Gift Cards | 5% | |
| Video Games | Software & Accessories | 10% |
| Consoles | 5% | |
| Home & Kitchen | ||
| Kitchen & Dining | 10% | |
| Bedding & Bath | 10% | |
| Home Decor | 10% | |
| Furniture | 10% | |
| Gardening | 10% | |
| Home Improvements | 10% | |
| Health & Beauty | ||
| Health & Nutrition | 9% | |
| Color Cosmetics | 9% | |
| Fragrances | 14% | |
| Hair & Personal Care | 9% | |
| Automobiles | ||
| Car Care & Accessories | Audio & Video | 5% |
| Others | 10% | |
| Toys, Kids & Baby | ||
| Toys | 10% | |
| Baby Products | Diapers | 9% |
| Others | 10% | |
| Books & Media | ||
| Books | 10% | |
| Music | 10% | |
| Video | 10% | |
| Groceries | ||
| Food & beverages | 9% | |
| Cleaning & hygiene | 9% | |
| Pet Food & Accessories | 9% | |
| Sports & Outdoor | ||
| Sports Gear, Fitness Equipment, Camping & Hiking | 10% | |
| Other Categories | ||
| Stationary & Office Supplies | 10% | |
| Printer & Printer Accessories | 5% | |
| Other Categories | 14% | |
Re-stocking: We shall charge the following re-stocking fees a single time, and per item for FBN inventory that was requested for removal by the seller, when said inventory is ready to be collected by the seller from noon's centers within the timeline of fifteen (15) business days. Learn more about the FBN Return to Vendor Policy
(The re-stocking fees are exclusive of VAT).
Long Term Storage: Following Long Term Storage Fee will be applicable to FBN, for all the inventory in the ageing bucket of more than 180 days, at the end of a given month. (LTSF rates are exclusive of VAT).
| Re-stocking & Long-term Storage Fees | |||
| Product Family | Product Type | FBN Re-stocking Fee (AED) | FBN Long-term Storage Fee (AED) |
| Fashion | |||
| Apparel | 1.0 | 2.0 | |
| Footwear | 1.0 | 2.0 | |
| Bags & Luggage | Travel Luggage | 2.0 | 5.0 |
| All other bag types | 1.0 | 2.0 | |
| Watches | 1.0 | 2.0 | |
| Eyewear | 1.0 | 2.0 | |
| Jewelry | Gold Bars and coins | 1.0 | 2.0 |
| Fine Jewelry | 1.0 | 2.0 | |
| All other Types of Jewelry | 1.0 | 2.0 | |
| Apparel Accessories | 1.0 | 2.0 | |
| Electronics | |||
| Mobiles & Tablets | 1.0 | 2.0 | |
| Laptops | 1.0 | 2.0 | |
| Cameras | 1.0 | 2.0 | |
| Audio & Video | 2.0 | 5.0 | |
| Home Appliances | Large Appliances | 5.0 | 10.0 |
| Small Appliances | 1.0 | 2.0 | |
| Wearables, Computer Hardware & Storage Devices | 1.0 | 2.0 | |
| Electronic Accessories | Headphones | 1.0 | 2.0 |
| Other Accessories | 1.0 | 2.0 | |
| Gift Cards | 1.0 | 2.0 | |
| Video Games | Software & Accessories | 1.0 | 2.0 |
| Consoles | 2.0 | 5.0 | |
| Home & Kitchen | |||
| Kitchen & Dining | 1.0 | 2.0 | |
| Bedding & Bath | 1.0 | 2.0 | |
| Home decor | 2.0 | 5.0 | |
| Furniture | 5.0 | 10.0 | |
| Gardening | 1.0 | 2.0 | |
| Home Improvement | 2.0 | 5.0 | |
| Health & Beauty | |||
| Health & Nutrition | 1.0 | 2.0 | |
| Color Cosmetics | 1.0 | 2.0 | |
| Fragrances | 1.0 | 2.0 | |
| Hair & Personal Care | 1.0 | 2.0 | |
| Automobiles | |||
| Car Care & Accessories | Audio & Video | 1.0 | 2.0 |
| Others | 2.0 | 5.0 | |
| Toys, Kids & Baby | |||
| Toys | 1.0 | 2.0 | |
| Baby Products | Diapers | 1.0 | 2.0 |
| Others | 1.0 | 2.0 | |
| Books & Media | |||
| Books | 1.0 | 2.0 | |
| Music | 1.0 | 2.0 | |
| Video | 1.0 | 2.0 | |
| Groceries | |||
| Food & Beverages | 1.0 | 2.0 | |
| Cleaning & hygiene | 2.0 | 5.0 | |
| Pet Food & Accessories | 1.0 | 2.0 | |
| Sports & Outdoor | |||
| Sports Gear, Fitness Equipment | 2.0 | 5.0 | |
| Other Categories | |||
| Stationary & Office Supplies | 1.0 | 2.0 | |
| Printers & Printer accessories | 2.0 | 5.0 | |
| Other Categories | 1.0 | 2.0 | |
Sales Commission:
For all sales transactions, we shall charge a sales commission based on the selling price (excluding applicable VAT) with different commission fees per product family and product type as stated below.
The sales commission percentages listed below are exclusive of VAT.
| Commission | |||
| Product Family | Product Type | Back to Back % of sale Price |
FBN (noon express) % of sale price |
| Fashion | |||
| Apparel | 27 % | 27 % | |
| Footwear | 27 % | 27 % | |
| Bags & Luggage | Travel Luggage | 20% | 20% |
| All other bag types | 25% | 25% | |
| Watches | 14% | 14% | |
| Eyewear | 14% | 14% | |
| Jewelry | Gold Bars & Coins | 5% | 5% |
| Fine Jewelry | 10% | 10% | |
| All Other Types of Jewelry | 25% | 25% | |
| Apparel Accessories | 14% | 14% | |
| Electronics | |||
| Mobiles & Tablets | 4.5% | 3.5% | |
| Laptops | 5% | 5% | |
| Cameras | 5% | 5% | |
| Audio & Video | 4% | 4% | |
| Home Appliances | Large Appliances | 4% | 4% |
| Small Appliances | 10% | 10% | |
| Electronic Accessories | Wearables, computer Hardware & Storage Devices | 5% | 5% |
| Headphones | 8% | 8% | |
| Other Accessories | 10% | 10% | |
| Gift Cards | 5% | 5% | |
| Video Games | Software & Accessories | 10% | 10% |
| Consoles | 5% | 5% | |
| Home & Kitchen | |||
| Kitchen & Dining | 10% | 10% | |
| Bedding & Bath | 10% | 10% | |
| Home Decor | 10% | 10% | |
| Furniture | 10% | 10% | |
| Gardening | 10% | 10% | |
| Home Improvements | 10% | 10% | |
| Health & Beauty | |||
| Health & Nutrition | 9% | 9% | |
| Color Cosmetics | 9% | 9% | |
| Fragrances | 14% | 14% | |
| Hair & Personal Care | 9% | 9% | |
| Automobiles | |||
| Car Care & Accessories | Audio & Video | 5% | 5% |
| Others | 10% | 10% | |
| Toys, Kids & Baby | |||
| Toys | 10% | 10% | |
| Baby Products | Diapers | 9% | 9% |
| Others | 10% | 10% | |
| Books & Media | |||
| Books | 10% | 10% | |
| Music | 10% | 10% | |
| Video | 10% | 10% | |
| Groceries | |||
| Food & beverages | 9% | 9% | |
| Cleaning & hygiene | 9% | 9% | |
| Pet Food & Accessories | 9% | 9% | |
| Sports & Outdoor | |||
| Sports Gear, Fitness Equipment, Camping & Hiking | 10% | 10% | |
| Other Categories | |||
| Stationary & Office Supplies | 10% | 10% | |
| Printer & Printer Accessories | 5% | 5% | |
| Other Categories | 14% | 14% | |