This Service Annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this Service Annex shall together constitute the contract between the parties. You agree to be liable for the Fees as follows:
Closing: For all orders, we shall charge the below closing fee per sold product.
Pick Up: For all orders, we shall charge the below pick up fee per delivered product.
A pick-up fee* of 2 AED is applicable per delivered item on all back to back orders. The pick-up fee is inclusive of VAT.
*Pick-up fees are not applicable if sellers opt in for the "drop-off" option to our mini hubs located across the country (drop off option is applicable at seller level and cannot be optional or on demand).
You can also choose to drop-off your items in any of the drop-off locations in UAE free of charge.
Access the UAE drop off locations map here.
Cancellation: We shall charge the below seller cancellation fee for seller-initiated/seller fault cancellations for SB2B.
A cancellation fee equal to 3.5% of the selling price (excluding applicable VAT) will be charged for seller-initiated/seller fault cancellations of customer orders.
The cancellation fee is inclusive of VAT
Re-stocking: We shall charge following re-stocking fees for FBN sellers, for RTVs not collected within 14 days
A re-stocking fee of 1 AED per item, on items pending for RTV collection for more than 14 days (counted from day of seller notification for collection).
The re-stocking fee is inclusive of VAT
Long Term Storage: Following Long Term Storage Fee will be applicable to FBN, for all the inventory in the ageing bucket of more than 180 days, at the end of a given month.
|Long Term Storage Fee|
|Long Term Storage Fee||5 AED per unit, per month for 180 days+ bucket|
For all sales transactions, we shall charge a sales commission based on the selling price (excluding applicable VAT) with different commission fees per product family and product type as stated below. Also, the sales commission differs depending on business models:
- Back to Back: In this business model the product remains at the Seller’s warehouse and will be picked up by noon when a Customer places an order for the relevant product; or
- Fulfilled by noon (FBN): In this business model, the products are stored at noon’s customer fulfillment center.
The sales commission percentages listed below are inclusive of VAT.
|Product Family||Product Type||Back to Back
% of sale Price
FBN (noon express) % of sale price
|Apparel||27 %||27 %|
|Footwear||27 %||27 %|
|Bags & Luggage||Travel Luggage||20%||20%|
|All other bag types||25%||25%|
|Jewelry||Gold Bars & Coins||5%||5%|
|All Other Types of Jewelry||25%||25%|
|Mobiles & Tablets||4.5%||3.5%|
|Audio & Video||4%||4%|
|Electronic Accessories||Wearables, computer Hardware & Storage Devices||5%||5%|
|Video Games||Software & Accessories||10%||10%|
|Home & Kitchen|
|Kitchen & Dining||10%||10%|
|Bedding & Bath||10%||10%|
|Health & Beauty|
|Health & Nutrition||9%||9%|
|Hair & Personal Care||9%||9%|
|Car Care & Accessories||Audio & Video||5%||5%|
|Toys, Kids & Baby|
|Books & Media|
|Food & beverages||14%||14%|
|Cleaning & hygiene||14%||14%|
|Pet Food & Accessories||9%||9%|
|Sports & Outdoor|
|Sports Gear, Fitness Equipment, Camping & Hiking||10%||10%|
|Stationary & Office Supplies||10%||10%|