This article offers guidance on handling stock transfers to the Noon warehouse, focusing on quality checks and managing non-saleable items.
Note: If the item is stored as non-saleable stranded issue filter, you
will get charged for the non-saleable item storage fees if the item is stored
for 30 days or more.
2. Content Issue: The items marked as non-saleable with the content issue indicates that the items received on ground were different from what was listed in the catalog. The below table gives all the possible content issue that can occur.
reason_code | Reason |
wrong_size | Wrong Size |
wrong_color | Wrong Color |
missing_description | Missing Description |
wrong_content | Wrong Content |
wrong_image | Wrong Image |
wrong_model | Wrong Model |
wrong_product | Wrong Product |
wrong_brand | Wrong Brand |
- You will be able to see inventory which is classified into All, Saleable and Non-Saleable inventory filters.
- You can click on the non-saleable filter to view the non-saleable inventory stored in noon warehouse.
- How to fix issue with NSKU: If the NSKU is marked as non-saleable, you can investigate the issue using the non-saleable content issue filter. Navigate to the product details section, unmap the barcode from the incorrect SKU, and then remap it to the correct SKU in the catalog.
- How to fix issue with ZSKU: If a ZSKU is designated as non-saleable, you can visit the product details and address the content issue to rectify the reason for the product's failure in the inbound QC.
- You can click on the non-saleable filter to view the non-saleable inventory stored in noon warehouse.
- Select the Content Issue filter. This will show all the SKUs which are non-saleable due to content issue.
- Click on View Box details button. This will show your more details about the product title, p-barcode, SKU number, images of the item received on ground with the ASN, etc.
- Click on Product Details button. This will redirect you to the SKU details page and you can rectify the issue reason based on the type of SKU.
- Once the issue is fixed, you need to click on Resolve Issue button, and then, acknowledge the disclaimer and submit a request to transfer the stock to saleable inventory.
2. Rejected: Request denied, but you can submit a new request.
3. Pending: Awaiting action to be taken from your side; resolve issue button will be deactivated.
That’s it!
Got more questions?
Contact us at seller@noon.com