This article will help you weigh the considerations when it comes to setting the appropriate processing time for your items. A good processing time will strike a balance between reliability and speed.
There are significant benefits to being fast, but reliability is also vital.
How is the end customer promise calculated?
You can set a default processing time at a warehouse level that applies to all your items, or you can choose to set a processing time separately for each of your items.
In addition to that default, noon will add some additional time to cover the logistics legs from your warehouse to the customer. This will vary depending on the customer location and the location of noon's hubs associated with your warehouse.
Best practices when setting your processing time
- Make sure you can achieve it
You should ensure that you can deliver almost all your items to the drop-off center or have them ready for handover within your designated processing time to avoid the risk of penalties or a decrease in your "ready on time" rating.
Especially when starting out you should consider a longer processing time so as to avoid hurting the reputation of your store.
- But don't be too conservative once you have the hang of things
If you are able to sustain a high ready-on-time rate with your current processing time, then we highly recommend trying to reduce your processing time.
We find that cancellation rates and on the door rejections, all start to increase as processing times get longer than three days. If you can maintain an aggressive processing time you may even see an uplift in sales from customers who prioritize speed.
- Be aggressive where you are very confident
If you have items that you can deliver very quickly and with a high degree of reliability then you can assign these items a shorter processing time which should lead to an increase in sales and even further reductions in cancellation and rejection rates.
A same-day promise can mean next-day delivery in some cities depending on cut-offs which can significantly improve conversion and offers an alternative to being in noon express.
I see that some items have a delivery estimate range, how does that work?
If you find a delivery estimate range instead of a fixed date this means that you are typically delivering items faster than the processing time you selected.
The faster estimate is applied based on the time it takes to deliver the vast majority of your items. If this is faster than your stated processing time then the lower end will be displayed.
Your store's reliability will be judged based on the later promise as this corresponds to the processing time you set for the item.
Customers are somewhat more likely to purchase if they see that the lower end of the range meets their needs. However, the greatest increase in purchasing is seen when there is a single, fast delivery promise so if you see this happening you may want to reduce your processing time altogether.
Quick-Fulfill Processing Time
To meet the growing demand for faster online deliveries, we've added an additional Quick Fulfill processing time. This option ranges between 6 to 24 hours, meaning you're required to handover the Directship orders to noon within this period. It enables noon to display faster delivery estimates on the platform, potentially boosting your sales.
You can set the Quick Fulfill option in two ways:
1. Item Level: Update individually against each SKU.
2. Warehouse Level: Update for your entire stock at the warehouse level.
Let's discuss this in detail how this works.
1. How to update your processing time at Item Level?
You can upload the stock and choose your processing time in single and in bulk upload.
A. Single upload
Follow these simple steps to update your processing time for each SKU individually:
- Click on Catalog and select Partner Catalog.
- Select the SKU you wish to update the processing time.
- In the Stock Info section under the Offer and Content tab, select the warehouse you wish to update the stock.
- Update the stock and then select Quick Fulfill (6 hours) from the processing time drop-down. Finally, click on Save Changes to update the processing time.
B. Bulk upload
To update your processing time for all your SKUs in bulk, follow these simple steps:
- Click on Catalog and select Imports.
- Click on New Imports.
- Select the Imports Type as Stock, Import Sub-Type as FBP Stock Update and select the Warehouse. Click on Request Export.
- Once the report is downloaded, do the following:
- Update your stock by providing the amount of stock in the stock_gross column.
- Update your processing time as quick_fulfill in the processing_time column.
- Go back to the Seller Lab, and click on Start Import (New Workflow) to proceed further.
- Upload or paste the file. Your processing time will be updated once the file is successfully uploaded.
2. How to update your processing time at Warehouse Level?
To update the processing time for all your offers linked to a specific warehouse, update your warehouse settings. Here are the steps:
- Click on Fulfilled by Partner and select Warehouse.
- Select the Warehouse for which you want to update the processing time.
- Under the Holidays and Working Hours section in the Warehouse settings click on Edit.
- Set the processing time as Quick Fulfill (6-24 hours) from the drop-down and then click on Save Settings. Your processing time will be update for all the offers linked to the specific warehouse.
Got more questions?
Contact us at firstname.lastname@example.org