General Packaging Guidelines
The following are the basic guidelines that need to be followed to ensure safe transit and delivery of packages to customers.
- Only QR codes provided by noon, or which you can print from Seller Lab should be properly applied on each package.
- Ensure to pack the correct item with the correct brand, correct color and correct model.
- All items packed in noon provided packages must be sealed, without any gaps or openings, along the tamper-proof sealant provided with the package.
- The items that don't fit in noon provided packages must be shrink-wrapped or bubble wrap (as per guidelines) and QR code must be pasted on the wrapping
- Please use the fragile or liquid sticker as and when applicable for particular items packed.
- All items tagged as bulky must be shrink wrapped.
- All fragile items (for e.g. dinner sets, mirrors or glass-based Items should have strong primary packaging (box with no space for movement), or covered with bubble wrap, and should be shrink wrapped in case primary packaging is loose or weak.
- If you have multiple items for a single customer order, you can pack them all together in one shipment or package as long as they can fit inside one of the noon pouches provided. However, if the combined size and weight of the items in the shipment exceeds the bulky limit of 130cm x 50cm x 50cm or 30kg (click here for more details), the shipment will not be accepted by our Logistics team, and you will be charged a cancellation fee.
- If the item doesn't fit in noon pouches, you can pack it separately using shrink wrap, and each shipment should have its own AWB (QR code).
Examples of Packages Accepted or Not Accepted Based on Dimension and Weight Threshold:
| Scenario | Dimensions | Shipped together in one shipment (exceeding the bulky dimension of weight threshold) | Shipped in different shipment (not exceeding the bulky dimension of weight threshold) |
| Customer ordered 4 dumbbells all under one order |
Dimension: Within the bulky limit i.e., 130*50*50 cm. Weight: Each dumb bell weighing 10 Kgs |
Not accepted by logistics since the weight exceeds the threshold. | Accepted by logistics |
| Customer ordered 2 microwaves in one order. |
Dimensions: 70*32*13 (cm) each Weight : Within 30 Kgs |
Not accepted by logistics since the weight exceeds the threshold. | Accepted by logistics |
Important NOTE:
The packing of high value items must be recorded on video by sellers to capture
the following details:
1. A clear shot of the product.
2. A clear shot of the product's serial number, or International Mobile
Equipment Identity (IMEI).
3. A clear shot of the product specification or description.
The video must be saved in the seller's records for three (3) months from
the handover date, and will be required to resolve any disputes raised
by the customer or the seller.
The following are the general packaging guidelines for each category.
| Category | Example | Packing Material | Recommended Guideline |
| Fragile | Dinner Sets, Camera Lens, Mirrors, Glass items, Porcelain | - Q Series Pouch - Shrink Wrap - Fragile Sticker - Bubble wrap for unboxed items |
- Use bubble wrap Q series packaging wherever possible -Bubble wrap to be used in case item does not fit Q series pouches - Primary packaging of dinner sets should be able to hold weight of items & must be tight fit (restricting any internal movement) - Fragile Sticker to be pasted on the package |
| Liquid | Cosmetics, Creams, Lotions, Shampoo, Home Cleaning Liquids and Detergents. | - Tape - P series or Q series Pouch -Liquid Sticker |
- The lid or opening of the item must be taped with a transparent tape, to prevent any leakages in-transit - In case of heavier liquid items (like home cleaning liquid) a Q series pouch will be preferred - Multiple liquid items must be packed separately in plain pouches or polybag before adding into shipment - Liquid sticker must be pasted on the package. |
| Consumer Electronics | Mobile Phones, Mobile Phone Accessories, smartwatch, Camera |
- Q series Pouch - E series box. - Marketplace tape. |
- All mobile phones and smart watches must be packed in Q series Pouch or E-series box and sealed with noon marketplace tape on it. - All accessories can go in P series pouches - In case the item does not fit in the provided packages, the item must be shrink wrapped |
| Fashion | Apparels, Shoes, Watches | - P series Pouch | - P series pouch is preferred for all fashion items |
| Bulky | Cycles, Sports and Fitness Equipment, Furniture, Kitchen Appliance and Home Improvement Appliances, Kids Toys |
- Shrink Wrap - Market place tape |
- All items must be shrink wrapped and sealed with noon marketplace tape. |
Return Items Accountability and Dispute Resolution
All packages in any condition must be scanned by the seller using Direct Ship app. Any unscanned package will not be eligible for a reimbursement or dispute
| Scenario | Next Step | Next Scenario | Attribute | Seller Impact |
| Outer packaging damaged | Mark the package as damaged while receiving return. | Inside item is intact | Noon | Seller will not be reimbursed if outer-packaging is damaged |
| Inside item is damaged or in non-sellable condition and image of the item is shared | Noon/Seller | - If packaging is done as per guidelines, seller will be reimbursed 100% of the item value.- If packaging is not done as per guidelines, seller will not be reimbursed. | ||
| Empty box received | Raise a dispute on Seller Lab | Outer packaging is tampered | Noon | Seller will be reimbursed 100% of the item value. |
| Item lost by noon | Item will be marked as lost in seller lab and reimbursement will be triggered automatically. | None | Noon | Seller will be reimbursed 100% of the item value |
| Incorrect item received | Take photographs of outer packaging along with the pre-generated QR code sticker pasted on the package | Outer packaging is present with the original pre-generated QR code sticker. | Seller | Seller will not be reimbursed, and it will be deemed that the seller packed the wrong item |
| Outer packaging is tampered. | Noon | Seller will be reimbursed 100% of the item value. |
That’s it!
Got questions?
Reach out to seller@noon.com