What are seller reviews?
Seller reviews reflect the quality of the shopping experience that a seller provides to our customers. They are displayed on noon next to all the products you sell.
Maintaining high seller review scores will reflect your excellent performance, will help our customers trust the service and products you provide, and consequently, boost your sales.
How is my rating calculated?
Once a customer receives your product they will be able to leave a rating from 1 to 5 stars on your seller profile, depending on how satisfied they are with the order experience.
Ratings are documented historically, allowing the most recent ratings to be viewed by customers. This is to ensure the ratings are representative of the sellers’ current performance on noon, allowing customers to make more informed buying decisions.
Customers can also submit written feedback related to their shopping experience.
If you notice any reviews including abusive language or promotional content on your feedback page, contact us at firstname.lastname@example.org and we’ll get right back to you.
Where can I find my Seller Reviews rating?
- noon website
Your seller reviews rating is displayed on the right side of the page on noon, right under your store name. It includes:
- Star rating bar
- Rating average
- Total number of ratings submitted by your customers
2. Seller Lab
You can access your overall seller reviews rating and download a report with your customer feedback directly on Seller Lab.
You can access your overall seller reviews rating on the Seller Lab in Dashboard.
You can download your customer reviews report from Seller Lab too.
Just open Intel, click Custom Reports, then click Generate Report
Select Purchase Reviews, then select the date range of your choice.
Finally, click Generate Report
The report you downloaded will show you the individual reviews for each order according to its item number.
This tool is super useful and can help you grow as a seller based on applying your customers’ feedback.
Got more questions?
Contact us at email@example.com