What are Seller Reviews?
Seller Reviews reflect the shopping experience provided by a seller to our customers. It's displayed on the noon website on all products that you sell in order to help customers get an idea about the performance of the seller they are about to buy their products from, and to help them make informed buying decisions while shopping on noon.
Maintaining high Seller Reviews scores will reflect your excellent performance and will help our customers trust the service & products that you provide, and consequently, boost your sales.
How is my rating calculated?
After customers order and receive your products, they will be able to leave a rating from 1 to 5 stars with 5 being the highest rating, depending on how satisfied they are with the order.
Your overall rating will is calculated based on the average rating of all customers that rated you, and will be updated daily. In order to be eligible for Seller Reviews, you must have received a minimum number of orders over the last three (3) months.
Customers can also write feedback related to their shopping experience. In the event of reviews including abusive language or promotional content from competitors, you can directly raise it to [email protected] to open an investigation and so that noon can take the appropriate measures accordingly.
Where can I see my Seller Reviews score?
I. On the noon Website
The Seller Reviews will be displayed on the right side of the page, right under your store store name. It is constituted of:
- The star rating bar (3.9 stars)
- The rating average = (3.9)
- The total number of ratings submitted for the seller are (13.5K)
2. On Seller Lab
Access your overall Seller Reviews score and download the customer feedback report directly on Seller Lab.
1. You can view your overall Seller Reviews score on the Seller Lab dashboard.
2. You can download your customer reviews report from Seller Lab
In Intel, click Custom Reports, then click Generate Report
Select Purchase Reviews, select the date range of your choice, and click Generate Report
On the report, you'll be able to access the reviews for each order according to its item number
