The FBP Performance Dashboard provides sellers with visibility into their order cancellations, helping them to reduce cancellations and improve their store's performance. This article explains the functionalities of this dashboard in detail.

 

How can I access FBP Performance Dashboard?

To access the FBP Performance Dashboard, open Seller Lab and click on Account Health and Performance, then FBP Performance.

The dashboard displays important information related to your orders in two tabs:

• Performance
• Pending

You can customize the information on the dashboard using the date range filter and compare your performance over different time periods. The tabs contain metrics such as total orders, cancellation percentage, cancelled order value, week-wise performance, and pending order status percentage.

Now, lets discuss these tabs in more detail.

I. Performance

The Performance tab displays your store's performance based on factors such as total orders received, cancellation rate, and value of cancelled orders. You can filter the details for individual warehouses or view information for all warehouses together.

Note: By default, the Performance tab displays the store's performance information 
for the past 90 days. However, you can filter the information for a specific date 
range as per your needs

The tab provides a weekly breakdown of the percentage and value of cancelled orders for the selected date range.

Furthermore, the next section of the tab shows a bar graph breakdown of cancelled orders depending on the reason:

• Seller Rejection - Orders that were rejected by the seller.
• Delay Rejection - Orders that were automatically rejected by noon due to the delay in processing.
• Shipment Lost - Orders that were packed or scanned but were marked as lost by the seller or by noon due to a delay in the handover.

Note: You can access the items rejected due to seller rejection or delay rejection 
reason by clicking here.

The cancelled orders on the PSKU level are further classified into four types based on the cancellation percentage and number of orders, displayed in a pie-chart.

Please refer to the table below to understand the assessment classification for SKU cancellation rate.

Assessment classification	Explanation
Fair	Any SKU having a cancellation rate for the selected date range that is less than 2.5% will be considered as Fair.
Poor	Any SKU having a cancellation rate for the selected date range that is more than 2.5% but less than 5% will be considered as Poor.
Very Poor	Any SKU having a cancellation rate for the selected date range that is more than 5% will be considered as Very Poor.
Unassessed	Any SKU with a total number of orders less than 10 in a selected date range will be considered as Unassessed.

There is an option to eliminate the assessment classification by clicking on the classification name that you don't want to see in the pie chart.

If you scroll down, you will see a list of PSKUs with their details, the cancellation rates, and the rating tags. You can use the search bar to find a specific PSKU and its details.

Note: You also have the option to view a breakdown of the cancellation percentage rate 
for various reasons by clicking on a drop-down.

II. Pending

The Pending tab provides an overview of the total number of orders received and pending in different statuses within the past 24 hours and the selected date range.

You can view information about the Total Orders received, which can be filtered by the selected date range. The displayed graph can be viewed in three different ways: 

1. Hourly: The graph displays information for the orders received in the past 24 hours on an hourly basis.

2. Daily: The graph displays the information for the total orders on a daily basis within selected date range.

3. Monthly: The graph displays the information for the total orders on a monthly basis within the past 6 months.

The Order Status Percentage section shows all the pending orders under the different statuses, such as Pending, In Progress and Shipment Generated. You can eliminate any status from the pie chart by clicking on the respective status name.

That’s it!

 

Got questions?

Reach out to seller@noon.com