VM Disputes
noon Sellers are charged for their outbound shipments and noon warehouse storage fees (monthly storage fee and long-term storage fee) based on the volumetric dimensions of their items / shipments. These volumetric measurements are captured by very reliable VMS machines, however, there might be instances wherein the captured dimensions have discrepancies, thus, noon allows the Sellers to report such discrepancies.
Dispute Types, Requirements and Creation Procedures
noon Sellers can report VMS discrepancies in the following manner:
1. FBN Stock: via noon Partners > FBN Fees > View Product Dimension dashboard
2. Direct Ship / Seller Flex: by sending an email to seller@noon.com.
Tabulated below are the different dispute types along with the respective dispute creation requirements:
| VM Dispute Type | Dispute Applicability | Dispute Description | Dispute Creation Window | Dispute Creation Channel | Fee Adjustment Statement Type | Important Links |
| FBN VMS | FBN Monthly Storage Fee | This dispute is created against items that are stored at noon’s FBN warehouses that have volumetric measurements discrepancies | No window for dispute creation, however, fee revision (wherever applicable) will only apply to the fees in statement generated in the last 30 days | Seller Lab | Monthly storage fees |
Track your FBN stock measurement FBN VM Dispute Policy |
| FBN Long-term Storage Fee | Long term storage fees | |||||
| FBN Outbound Fee | FBN Outbound Fee | |||||
| Direct Ship Outbound Fee | Direct Ship Outbound Fee | This dispute is created against Direct Ship customer shipments that have discrepancies in terms of the captured VMS | 14 days from the statement generation date | seller@noon.com | Direct Ship Outbound Fee | FBP VM Dispute Creation Process & Policy |
Tracking your VM Disputes
1. FBN VM Disputes can be easily tracked on Seller Lab > FBN Fees > Fees Disputes dashboard
2. Sellers can send an email to seller@noon.com to track status of their Direct Ship VM disputes.
Dispute resolution
Tabulated below are the possible dispute scenarios along with their respective resolution:
| Dispute Scenario | Dispute Scenario Description | Applicability | Fee Revision |
| Invalid input | The dimensions submitted look improbable for the product type. |
|
NA |
| Measurement within tolerance range | The measurement are within the tolerance range. |
|
NA |
| Recently reevaluated | The measurement are accurate. A recent reevaluation of the SKU has been conducted. |
|
NA |
| Fees within tolerance range | The change in the fees is as per stated policy and within the tolerance range. |
|
NA |
| Accepted | noon has accepted the Seller’s expected dimensions and there is a change in the fee |
|
Yes |
| The resolved measurements lead to a new fee and it is greater than the fee tolerance range |
|
Yes - applicable to the past 30-day related charges from the dispute creation date and a new fee will apply to future charges | |
| The resolved measurements lead to a new fee and it is within than the fee tolerance range |
|
Yes - applicable to future charges but does not apply to the previous related charges |
Important notes:
- The measurement captured via the volumetric weighing machine may have a 5% variance from the actual values, thus, the dispute may or may not be accepted within the tolerance range.
- noon’s decision on the disputes will be considered final and binding
noon reserves the right to make any amendment/ changes to this policy without any prior notice. It is the Seller’s responsibility to check this policy for any updates or changes in the policy.
Click here to access the noon Partner Disputes Guidelines & Policy
That’s it!
Got questions?
Reach out to seller@noon.com