This Fulfilled by Partner (FBP) service annex incorporates and is governed by the Seller Terms and Conditions (T&Cs). The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the parties. 

Starting January 1st, 2023 the following fees will apply to your Fulfilled by Partner (FBP) items or orders, depending on the fee.

Note:
- All fees are exclusive of VAT.
- All fees are charged per unit, except for Direct Ship fee.
- The Direct Ship fee is charged to each shipment based on the shipment's dimensions
and weight.

 

I. Default Fees

Default fees are automatically charged to sellers for every sale at noon. 

Direct Ship Fee

We shall charge the below Direct Ship fees based on the volumetric weight of a shipment which is based on a combination of dimensions and shipping weight of the products. To understand the calculation of Direct ship fees please click here. The below Direct Ship fees will be applied as per shipment's weight:

 

Note: 
The Drop off fee is applicable if sellers opt in for the item “drop off” option.
Sellers will have to drop off their items in their nearest noon hub.
Access the UAE drop off locations map here.

 

Click to download the Direct Ship Fee Calculator

 

Size tier	Weight Slab	Pickup fee per shipment (AED)	Drop off fee per shipment (AED)
Standard Parcel	<=0.25 kg	14.0	12.0
	>0.25 kg & <=0.50 kg	14.5	12.5
	>0.50 kg & <=1.0 kg	15.0	13.0
	>1.0 kg & <=1.5 kg	15.5	13.5
	>1.5 kg & <=2.0 kg	16.0	14.0
	>2.0 kg & <=3.0 kg	17.5	15.5
	Each additional 1kg till 12 Kg	Additional 1 AED per Kg	Additional 1 AED per Kg
Oversize Parcel	<=1.0 kg	18.5	16.5
	>1.0 kg & <=2.0 kg	19.5	17.5
	Each additional 1 kg till 10 kg	Additional 1 AED per Kg	Additional 1 AED per Kg
	>10 kg & <=15 kg	32.0	30.0
	>15 kg & <=20 kg	36.0	34.0
	>20 kg & <=25 kg	40.0	38.0
	>25 kg & <=30 kg	44.0	42.0
	>30 kg	Additional 1 AED per Kg	Additional 1 AED per Kg

 

Shipping fee

Sellers will receive a reimbursement for the shipping fee collected from the customer, up to a maximum of 10 AED per order, after the delivery is completed. The shipping fee is tier-based, which is determined by the value of the order.

Note: 
The fee applies on the basis of total order value per seller. If customer
order is worth 150 AED and it contains items from 2 different seller each 
worth of 75 AED, each seller can charge 10 AED shipping fee to the customer
as the total order value from individual seller is less than 100 AED.

 

Order Value range	Shipping fee charge (AED)
<100 AED	10
100-500 AED	5
>500 AED	0

 

Referral fees

For each sold product, we shall charge a referral fees based on the selling price and the product category as detailed in the below table. The referral fees are exclusive of VAT.

Note:
Home appliances, headphones and electronic accessories referral fees vary 
according to brands and product level. Login first to your seller lab then 
click here to access the brand referral fees table.

Referral fees
Product Family	Product Type	Referral fees Percentage of Sale Price
Fashion
Apparel		27 %
Footwear		27 %
Bags & Luggage	Travel Luggage	20%
	All other bag types	25%
Watches		14%
Eyewear		14%
Jewelry	Gold Bars & Coins	5%
	Fine Jewelry	10%
	All Other Types of Jewelry	25%
Electronics
Mobiles & Tablets	Mobiles & Tablets	6% for the items with total sale price of 750 AED and less  5% for the item with total sales price greater than 750 AED
	Accessories	20% for the items with total sale price of 50 AED and less. 5-15% for the item with total sales price greater than 50 AED
Personal Computers	Laptops and desktop	6%
	Software	13%
	Accessories	5-20%
Headphones/Portable Speakers		4-16%
Wearable & Accessories		5-15%
Cameras		6%
Audio & Video	Televisions	4%
	TV accessories	15%
	Others	4-10%
Home Appliances	Large Appliances	15% for items with total sale price of 50 AED less.  4-15% for items with total sales price greater than 50 AED
	Small Appliances	15% for items with total sale price of 50 AED and less.  4-15% for items with total sales price greater than 50 AED
Video Games	Consoles	5%
	Gift card	5%
	Software and accessories	5-15%
Home & Kitchen
Kitchen & Dining		12%
Bedding & Bath		12%
Home Decor		12%
Furniture		12%
Gardening		11%
Home Improvements		12%
Health & Beauty
Health & Nutrition	Edibles stored in regular facilities	11%
	Edibles stored in temperature controlled facilities	22% all inclusive
Color Cosmetics		8% for items with total sale price of 50 AED and less.  13 % for items with total sales price greater than 50 AED.
Fragrances		14%
Hair & Personal Care	Electronic Personal Care	8% for items with total sale price of 50 AED and less. 15 % for items with total sales price greater than 50 AED
	Others	8% for items with total sale price of 50 AED and less. 15 % for items with total sales price greater than 50 AED
Automobiles
Car Care & Accessories	Audio & Video	5%
	Others	10%
Toys, Kids & Baby
Toys		15%
Baby Products	Diapers	15%
	Others	15%
Books & Media
Books		10%
Music		15%
Video		10%
Groceries
Food & beverages		40% all inclusive
Cleaning & hygiene		40% all inclusive
Pet Food & Accessories		40% all inclusive
Sports & Outdoor
Sports Gear, Fitness Equipment, Camping & Hiking		20% for item with total sale price of 30 AED and less. 10% for item with total sales price greater than 30 AED
Other Categories
Stationary & Office Supplies		11%
Printer & Printer Accessories		5-12%
Other Categories		14%

 

II. Circumstantial fees

Circumstantial fees are fees that apply, or are reversed in a variety of irregular scenarios that may take place while selling your products on noon. They are deducted at the end, or at the beginning of the month whenever applicable. You can find these fees in your payments page in Seller Lab, in the Statements tab.

 

Fees name	Fee description
Cancellation fees (CNCL)	A charge for seller-initiated order cancellations for FBP customer orders.
Warranty (WNTY)	A charge for warranty claims made by the customers which the seller couldn’t fulfill as per the local laws and noon’s policies. For warranty policy click here and warranty requirement click here
Alternate Seller Fulfillment Fee (ALTF)	When a seller cancels an order, noon will try to procure the item from another seller to ensure our customer receives the product they ordered. This charge applies to the seller who cancelled the order to cover the price difference in case the price of the procured item is higher.
Retention Penalty Fee (RETP)	The Retention Penalty Fee (RETP) is charged to the seller to compensate our customers in case they experience any grievances due to non-adherence to local laws and our policies. Such grievances can be as a result of, but not limited to: Cancelling/delaying/not delivering orders. Fulfilling orders using items that have missing parts, or that are fake, damaged, defective, used, expired, not matching your listed product on the website.
Miscellaneous fees (MISC)	An amount charged to the seller for any irregular occurrences that they may cause, which engender grievances to our customers, or/and are against the local laws and noon policies, such as counterfeit penalties.

 

Order Cancellation Fee Breakdown   

We shall charge the below order cancellation fee for all orders cancelled by the seller.  The order cancellation fee is exclusive of VAT.

Cancellation
Product Family	Product Type	Fulfilled by Partner (FBP) % of sale Price
Fashion
Apparel		27 %
Footwear		27 %
Bags & Luggage	Travel Luggage	20%
	All other bag types	25%
Watches		14%
Eyewear		14%
Jewelry	Gold Bars & Coins	5%
	Fine Jewelry	10%
	All Other Types of Jewelry	25%
Electronics
Mobiles & Tablets	Mobiles & Tablets	6% for item with total sale price of 750 AED and less. 5% for items with total sales price greater than 750 AED.
	Accessories	20% for item with total sale price of  50 AED and less. 15% for items with total sales price greater than 50 AED.
Personal computers	Laptops and desktop	6%
	Software	13%
	Other Accessories	5-20%
Headphones/Portable Speakers		4-16%
Wearable and Accessories		5-15%
Cameras		6%
Audio & Video	Televisions	4%
	TV Accessories	15%
	Others	4-10%
Home Appliances	Large Appliances	15% for items with total sale price of 50 AED and less.  4-15% for items with total sales price greater than 50 AED
	Small Appliances	15% for items with total sale price of 50 AED and less.  4-15% for items with total sales price greater than 50 AED
Video Games	Consoles	5%
	Gift card	5%
	Software and accessories	5-15%
Home & Kitchen
Kitchen & Dining		12%
Bedding & Bath		12%
Home Decor		12%
Furniture		12%
Gardening		11%
Home Improvements		12%
Health & Beauty
Health & Nutrition		11%
Color Cosmetics		8% for items with total sale price of 50 AED and less.  13 % for items with total sales price greater than 50 AED
Fragrances		14%
Hair & Personal Care	Electronic Personal Care	8% for items with total sale price of 50 AED and less. 15 % for items with total sales price greater than 50 AED
	Others	8% for items with total sale price of 50 AED and less. 15 % for items with total sales price greater than 50 AED
Automobiles
Car Care & Accessories	Audio & Video	5%
	Others	10%
Toys, Kids & Baby
Toys		15%
Baby Products	Diapers	15%
	Others	15%
Books & Media
Books		10%
Music		15%
Video		9%
Groceries
Food & beverages		9%
Cleaning & hygiene		9%
Pet Food & Accessories		10%
Sports & Outdoor
Sports Gear, Fitness Equipment, Camping & Hiking		20% for item with total sales price of 30 AED and less. 10% for items with total sales greater than 30 AED
Other Categories
Stationary & Office Supplies		11%
Printer & Printer Accessories		5-12%
Other Categories		14%

 

That’s it!

 

Got more questions? 

Contact us at seller@noon.com