This Fulfilled by noon (FBN) service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the parties.
Starting July 1st, 2023 the following fees will apply to all your Fulfilled by noon (FBN) items.
Note:
All fees are exclusive of VAT, and will be charged per unit based on the
dimensions and weight of the product.
I. Default Fees
Default fees are automatically charged to sellers for every sale on noon.
1. FBN Outbound fees
A fee that applies to each unit that is shipped to a customer. The value of the FBN outbound fee is based on a combination of the dimensions and shipping weight of the product. Find out more about how to calculate the FBN Outbound Fee.
Click to download the FBN Outbound Fee Calculator |
| FBN Outbound Fee | Weight Slab | AE |
| Cost per unit(AED) | ||
| Small envelope | One rate | 7.0 |
|
Standard envelope |
<=0.1Kg | 7.5 |
| <=0.25 Kg | 8.0 | |
| <=0.50 Kg | 8.0 | |
| Large envelope | One rate | 8.5 |
|
Standard parcel |
<=0.25 Kg | 8.5 |
| >0.25 Kg & <=0.50 Kg | 9.0 | |
| >0.50 Kg & <=1.0 Kg | 9.5 | |
| >1.0 Kg & <=1.5 Kg | 10.0 | |
| >1.5 Kg & <=2.0 Kg | 10.5 | |
| >2.0 Kg & <=3.0Kg | 11.5 | |
| Each additional 1Kg till 12 Kg |
Additional 1 AED per kg |
|
|
Oversize parcel |
<=1.0 Kg | 11.5 |
| >1.0 Kg & <=2.0 Kg | 12.5 | |
| >2.0 Kg & <=3.0 Kg | 13.5 | |
| >3.0 Kg & <=4.0 Kg | 14.5 | |
| >4.0 Kg & <=5.0 Kg | 15.0 | |
| Each additional 1Kg till 10 Kg | Additional 1 AED per kg | |
| >10 Kg & <=15 Kg | 24.5 | |
| >15 Kg & <=20 Kg | 29.5 | |
| >20 Kg & <=25 Kg | 34.0 | |
| >25 Kg & <=30 Kg | 39.0 | |
|
Extra Oversize |
<=1 Kg | 12.5 |
| Each additional 1Kg till 10 Kg |
Additional 1 AED per kg | |
|
>10 Kg & <=15 Kg |
26.0 | |
| >15 Kg & <=20 Kg | 31.0 | |
| >20 Kg & <=25 Kg | 36.0 | |
| >25 Kg & <=30 Kg | 41.0 | |
|
Bulky
|
<=20 Kg | 34.0 |
| >20 Kg & <=21 Kg | 36.0 | |
| >21 Kg & <=22 Kg | 38.0 | |
| >22 Kg & <=23 Kg | 40.0 | |
| >23 Kg & <=24 Kg | 42.0 | |
| Each additional 1Kg till 30 Kg | Additional 2 AED per kg | |
| >30 Kg & <=35 Kg | 61.0 | |
| >35Kg & <=40 Kg | 71.0 | |
| 40kg> |
Additional 10 AED per 5 kg |
2. Monthly Storage Fees
A monthly fee that applies to each item that is stored in a noon fulfillment center. The fee is calculated based on the size of the item in cubic feet* and the number of storage days.
| Categories | AE |
| Cost per CBF per month (AED) | |
| All categories | 1.5 |
*CBF (Cubic Feet) =(L) Length (cm) x (W) Width (cm) x (H) Height (cm)/28317
3. Referral fees
For each product sold, we shall charge a referral fee based on the selling price and the product category as detailed in the below table. The referral fees are exclusive of VAT.
*Note:
Referral fees for some categories vary according to product subtype and brands.
Click here to access the detailed fee table.
| Referral fees | ||
| Product Family | Product Type |
Referral fees Percentage of Sale Price |
| Fashion | ||
| Apparel | 27 % | |
| Footwear | 27 % | |
| Bags & Luggage | Travel Luggage | 20% |
| All other bag types | 25% | |
| Watches |
|
|
| Eyewear |
|
|
| Jewelry | Gold Bars & Coins | 5% |
| Fine Jewelry |
|
|
| All Other Types of Jewelry | 25% | |
| Electronics | ||
| Mobiles & Tablets | Mobile & Tablets |
|
| Accessories |
|
|
| Personal computers | Laptops and desktop |
5.5% |
| Software | 13% | |
| Other Accessories* | 5-20% | |
|
Headphones/Portable Speakers* |
|
4-16% |
| Wearable and accessories* | 5-15% | |
| Cameras | Camera, lens, scopes | 6% |
| Others | 6%- 15% | |
| Audio & Video | Televisions | 5% |
| TV accessories | 15% | |
| Others* | 4-10% | |
| Home Appliances* | Large Appliances |
|
| Small Appliances |
|
|
| Video Games |
Consoles |
6% |
|
Gift cards |
5% | |
| Software and Accessories* | 5-15% | |
| Home & Kitchen | ||
| Kitchen & Dining | 14% | |
| Bedding & Bath | 14% | |
| Home Decor | 12% | |
| Furniture | 12% | |
| Gardening | 11% | |
| Home Improvements | 14% | |
| Health & Beauty | ||
| Health & Nutrition |
Edibles stored in regular facilities |
11% |
| Edibles stored in temperature controlled facilities | 22% all inclusive | |
| Color Cosmetics |
|
|
| Fragrances | 14% | |
| Hair & Personal Care | Electronic Personal Care |
|
| Others |
|
|
| Automobiles | ||
| Car Care & Accessories | Audio & Video | 5% |
| Others | 10% | |
| Toys, Kids & Baby | ||
| Toys | 15% | |
| Baby Products | Diapers |
0-15% (Brand like Pamper, Huggies and Babyjoy will have 0% referral fees till 31st Dec 2023) |
| Others |
|
|
| Books & Media | ||
| Books | 15% | |
| Music | 15% | |
| Video | 10% | |
| Groceries | ||
| Food & beverages | 40% all inclusive | |
| Cleaning & hygiene | 40% all inclusive | |
| Pet Food & Accessories | 40% all inclusive | |
| Sports & Outdoor | ||
| Sports Gear, Fitness Equipment, Camping & Hiking |
|
|
| Other Categories | ||
| Stationary & Office Supplies | 11% | |
| Printer & Printer Accessories* | 5.5% - 12% | |
| Other Categories | 14% | |
II. Circumstantial Fees
Circumstantial fees are fees that apply, or are reversed in a variety of irregular scenarios that may take place while selling your products on noon. They are deducted at the end, or at the beginning of the month whenever applicable. You can find these fees in your payments page in Seller Lab, in the Statements tab.
1. Long term storage
A fee applicable to each item stored in a noon fulfillment center in the aging bucket of more than 365 days.
| Categories | AE |
| Cost per CBF(AED) | |
| All categories | 25 |
*Cubic Feet = Length (cm) x Width (cm) x Height (cm)/28317
2. Non-Saleable Item storage Fee
This fee applies to non-saleable inventory stored in noon fulfillment centers for an aging bucket of more that 30 days. (Effective August 1st,2023)
| Categories | AE |
| Cost per CBF(AED) | |
| Non- saleable Stock | 2 |
*Cubic Feet = Length (cm) x Width (cm) x Height (cm)/28317
3. Warranty Fees (WNTY)
A charge for warranty claims made by the customers which the seller couldn't fulfill as per the local law and noon's policies
4. Miscellaneous Fees (MISC)
An amount charged to the seller for any irregular occurrences that they may cause, which engender grievances to our customer, or/ and are against the local laws and noon policies , such as counterfeit penalties.
5. Retention Penalty fees (RETP)
The Retention Penalty Fee (RETP) is charged to the seller to compensate our customers in case they experience any grievances due to non-adherence to local laws and our policies. These grievances can be caused by items that have missing parts/accessories, or are fake, damaged, defective, used, expired, or not matching the product listed on the website or have some pricing errors.
III. Inventory Removal Fee
A fee that applies to each unit that is shipped back to you at your request. The inventory removal fee is either based on the product’s volumetric weight, or the product’s physical weight, whichever is higher. Find out how to calculate the Inventory Removal Fee.
a. Delivery request
| Inventory Removal | Unit of Measurement | AE |
| AED | ||
| Minimum fee per inventory removal request | 15 | |
| Handling fee (per unit) | per unit | 0.3 |
| Same-city delivery fee | per KG* | 1.0 |
| Cross-city delivery fee | per KG* | 1.0 |
*Kg is greater of weight in kg or volumetric weight, where volumetric weight is (L (cm)*W (cm)*H (cm)/5000)
b. Collection request
| Inventory Removal | Unit of Measurement | AE |
| AED | ||
| Minimum fee per RTV | 15 | |
| Handling fee (per unit) | per unit | 0.3 |
| Processing fees | per CBF* | 0.8 |
*where CBF (cubic feet)= L*B*H (cm)/28,317
IV. Value Added Services
All goods sent to FBN must adhere to noon’s packaging guidelines to ensure the safety of your products. To avoid rejecting products which do not meet these standards, we now offer the value-added services for your convenience.
|
Inbound Value-added service |
Item type | AE |
| Cost per unit(AED) | ||
|
Plain Polybag /Shrink Wrap |
All Envelopes & Standard parcel | 0.8 |
| Oversize | 0.8 | |
| Extra Oversize & Bulky | 1.0 | |
|
Bubble Wrap |
All Envelopes & Standard parcel | 2.0 |
| Oversize | 2.0 | |
| Extra Oversize & Bulky | NA | |
|
Box with Filler |
All Envelopes & Standard parcel | 2.0 |
| Oversize | 2.5 | |
| Extra Oversize & Bulky | NA |
That’s it!
Got more questions?
Contact us at seller@noon.com